The View Beyond IT: Service Management Across the Enterprise

Presented by

Indrajit Banerjee

About this talk

What are some of the ingenious ways organizations are influencing better results from planning and procurement, operational cost, and even employee satisfaction? In this session, guest Indrajit Banerjee, Senior Services Architect at Enterprise Studio by HCL, shares insights gleaned from more than two decades of service management focus, working with the world’s leading companies. The surprising benefits start by expanding existing service management beyond IT into departments such as HR, Finance, Facilities. Learn how to spot potential and identify practical considerations, then get started with ideas that can be applied to specific opportunities within commercial business, hospitals, education, or government.

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The consumerization of IT, BYOD and changing service delivery models are driving organizations to transform their approach to Service Management. This is requiring a re-think of the IT front office, emphasizing self-service, improved collaboration and integrated and personalized offerings targeted to their specific audience, available across any device. At the same time, organizations continue to need to reduce costs and drive operational efficiency to free up resources to support innovation and growth initiatives. Join us for one of our many insightful webcasts featuring customers, analysts, partners and evangelists as they talk about how you can transform your complex IT service portfolios into well-managed, optimized productivity solutions that make it easier for business users to get what they need, when they need it, while reducing operational cost and driving greater efficiency. Some sessions will be approved for Personal Development Credits.