Metrics Imperative: Why Organizations Need Metrics to Plan, Build & Run Services

Presented by

Eric Feldman, Sr. Principal Product Marketing Manager, CA Technologies

About this talk

Join us for this webcast as Eric Feldman, Sr. Principal Product Marketing Manager, CA Technologies highlights what you need to know about using metrics to plan, build, and run services, and why this is important for any IT environment. Learn how different industries use metrics to measure business capacity as well as practical tips and tricks to identify the cost of providing services to enable the business to understand their own consumption rates. Other topics will include: • IT Financial Management industry trends • What is required to provide a working cost model • Review standard cost allocation methods • Practical steps and definitions for providing financial insight and transparency

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The consumerization of IT, BYOD and changing service delivery models are driving organizations to transform their approach to Service Management. This is requiring a re-think of the IT front office, emphasizing self-service, improved collaboration and integrated and personalized offerings targeted to their specific audience, available across any device. At the same time, organizations continue to need to reduce costs and drive operational efficiency to free up resources to support innovation and growth initiatives. Join us for one of our many insightful webcasts featuring customers, analysts, partners and evangelists as they talk about how you can transform your complex IT service portfolios into well-managed, optimized productivity solutions that make it easier for business users to get what they need, when they need it, while reducing operational cost and driving greater efficiency. Some sessions will be approved for Personal Development Credits.