The Search for ROI – The Importance of Service Performance Management

Presented by

Erik Hille, Sr Principal Product Marketing Manager, CA Technologies

About this talk

Service delivery organizations tend to dedicate a significant portion of their software budget to solutions that manage the “up-to -the-minute” operations such as network monitoring, application monitoring, and other infrastructure monitoring solution. That being said, one of the most important areas for automation, the contractual service level agreement, is often neglected which can put an IT organization out of alignment with business priorities. Misalignment is both risky and expensive. It opens up organizations to labor costs, unwarranted legal and compliance risks, and even financial penalties so it is no wonder that ROI studies in this area often produce extremely high results when these issues are taken into consideration. Join this webcast to learn about the cost, risk avoidance, and operational benefits that can be derived by automating contractual service level management.

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The consumerization of IT, BYOD and changing service delivery models are driving organizations to transform their approach to Service Management. This is requiring a re-think of the IT front office, emphasizing self-service, improved collaboration and integrated and personalized offerings targeted to their specific audience, available across any device. At the same time, organizations continue to need to reduce costs and drive operational efficiency to free up resources to support innovation and growth initiatives. Join us for one of our many insightful webcasts featuring customers, analysts, partners and evangelists as they talk about how you can transform your complex IT service portfolios into well-managed, optimized productivity solutions that make it easier for business users to get what they need, when they need it, while reducing operational cost and driving greater efficiency. Some sessions will be approved for Personal Development Credits.