Managing Your IT Suppliers: How to Ensure You Get What You Pay For

Presented by

Erik Hille, Sr Principal Product Marketing Manager, CA Technologies

About this talk

No doubt, IT suppliers are an essential part of your business. In fact, if one of their services “goes down”, it can significantly impact the services your IT organization provides to the business not to mention your internal credibility. With that being said, it is quite interesting to note that many organizations do little to manage these service obligations and instead rely on performance reports from IT suppliers. The issue with these ad hoc IT supplier reports is that they do not provide real-time information on performance levels and they do very little to guide IT suppliers on “proper” behavior. Join this webcast for a frank discussion about how you can effectively manage your outsourcers, collect penalties that are due, and proactively avoid issues that will affect both the Business and IT.

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The consumerization of IT, BYOD and changing service delivery models are driving organizations to transform their approach to Service Management. This is requiring a re-think of the IT front office, emphasizing self-service, improved collaboration and integrated and personalized offerings targeted to their specific audience, available across any device. At the same time, organizations continue to need to reduce costs and drive operational efficiency to free up resources to support innovation and growth initiatives. Join us for one of our many insightful webcasts featuring customers, analysts, partners and evangelists as they talk about how you can transform your complex IT service portfolios into well-managed, optimized productivity solutions that make it easier for business users to get what they need, when they need it, while reducing operational cost and driving greater efficiency. Some sessions will be approved for Personal Development Credits.