Using Service Performance to Drive Continual Improvement

Presented by

Erik Hille, Sr Principal Product Marketing Manager, CA Technologies

About this talk

As IT organizations look at their overall portfolio of applications and services, it is often difficult to ascertain what, in the service portfolio, is really creating value. Could we reduce the number of applications? Could we find ways to improve core services? We may have thought through our change management processes but we have not always focused on what should change. But what if you could close that loop, identify areas for improvement, and even understand the impact of the projects that you have undertaken? Implementing a service performance strategy to drive your service portfolio management process can do just that. Measurement and comparison with objectives allows a company to see what areas are failing, which of those issues actually matter and how you can measure the impact of your project to the bottom line of the business. Join us for a discussion regarding the best practices and tools that you can leverage to truly drive both IT Management and Project and Portfolio Management to the next level.

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The consumerization of IT, BYOD and changing service delivery models are driving organizations to transform their approach to Service Management. This is requiring a re-think of the IT front office, emphasizing self-service, improved collaboration and integrated and personalized offerings targeted to their specific audience, available across any device. At the same time, organizations continue to need to reduce costs and drive operational efficiency to free up resources to support innovation and growth initiatives. Join us for one of our many insightful webcasts featuring customers, analysts, partners and evangelists as they talk about how you can transform your complex IT service portfolios into well-managed, optimized productivity solutions that make it easier for business users to get what they need, when they need it, while reducing operational cost and driving greater efficiency. Some sessions will be approved for Personal Development Credits.