George Spalding, Executive Vice President, Pink Elephant, Erik Hille and Allen Houpt, CA Technologies
Collaboration solutions are virtually ubiquitous today. People of all ages use solutions like Facebook, Twitter, LinkedIn, etc… to share pictures, events, business information and announcements with friends, family and colleagues. Unfortunately, most IT organizations have not done a very good job of keeping up with the times. While users expect to be able to get information in a variety of ways and across multiple channels, companies are often mired with processes and tools that are based on a bygone era. So how do you meet these communication needs so that users are able to help themselves and how can you advance your existing ITSM practices to meet these expectations?
Join George Spalding, Executive Vice President, Pink Elephant, Erik Hille and Allen Houpt, CA Technologies for an informative discussion regarding the impact of social media and collaboration on ITSM processes and solutions. Attendees will gain an understanding of these communication strategies and how meeting these expectations can improve the efficiency of your ITSM operations.