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Collaboration and Social Media: What does it mean to ITSM? (1 priSM CPD)

Collaboration solutions are virtually ubiquitous today. People of all ages use solutions like Facebook, Twitter, LinkedIn, etc… to share pictures, events, business information and announcements with friends, family and colleagues. Unfortunately, most IT organizations have not done a very good job of keeping up with the times. While users expect to be able to get information in a variety of ways and across multiple channels, companies are often mired with processes and tools that are based on a bygone era. So how do you meet these communication needs so that users are able to help themselves and how can you advance your existing ITSM practices to meet these expectations?
Join George Spalding, Executive Vice President, Pink Elephant, Erik Hille and Allen Houpt, CA Technologies for an informative discussion regarding the impact of social media and collaboration on ITSM processes and solutions. Attendees will gain an understanding of these communication strategies and how meeting these expectations can improve the efficiency of your ITSM operations.
Recorded Jun 11 2013 62 mins
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Presented by
George Spalding, Executive Vice President, Pink Elephant, Erik Hille and Allen Houpt, CA Technologies
Presentation preview: Collaboration and Social Media: What does it mean to ITSM? (1 priSM CPD)

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The consumerization of IT, BYOD and changing service delivery models are driving organizations to really transforming their approach to Service Management. This is requiring a re-think of the IT front office, emphasizing self-service, improved collaboration and integrated and personalized offerings targeted to their specific audience, available across any device. At the same time, organizations continue to need to reduce costs and drive operational efficiency to free up resources to support innovation and growth initiatives.

Join us for one of our many insightful webcasts featuring customers, analysts, partners and evangelists as they talk about how you can transform your complex IT service portfolios into well-managed, optimized productivity solutions that make it easier for business users to get what they need, when they need it, while reducing operational cost and driving greater efficiency.

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  • Title: Collaboration and Social Media: What does it mean to ITSM? (1 priSM CPD)
  • Live at: Jun 11 2013 1:00 pm
  • Presented by: George Spalding, Executive Vice President, Pink Elephant, Erik Hille and Allen Houpt, CA Technologies
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