5 Steps to Implementing a Service Catalog Users Will Love

Presented by

George Spalding, Vice President, Pink Elephant and Eric Feldman, Sr. Principal Product Marketing Manager, CA Technologies

About this talk

Customers today have differing expectations. They are used to getting what they want, when and where they want it from commercial websites. They engage in a consumer friendly way with social media. And they expect full transparency across these interactions. But has enterprise IT kept up with the needs of their end-users? Can they define services in business terms in the user's language of choice, and deliver them where, when, and how they are needed? Can they publish their offerings with full cost/price and SLA transparency? And can they automatically fulfill and provision services based on end-user requests? In this webinar you will learn 5 Steps to Implementing a Service Catalog Users Will Love, including: •Creating a consumer-like experience to increase customer satisfaction •Deliver “anywhere, anytime” services based on user role, location, preferences •Leverage mobility to support a dynamic work force and improve productivity •Standardize and automate routine services and service requests •Provide service cost and SLA transparency to better manage demand and make fact-based decisions

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The consumerization of IT, BYOD and changing service delivery models are driving organizations to transform their approach to Service Management. This is requiring a re-think of the IT front office, emphasizing self-service, improved collaboration and integrated and personalized offerings targeted to their specific audience, available across any device. At the same time, organizations continue to need to reduce costs and drive operational efficiency to free up resources to support innovation and growth initiatives. Join us for one of our many insightful webcasts featuring customers, analysts, partners and evangelists as they talk about how you can transform your complex IT service portfolios into well-managed, optimized productivity solutions that make it easier for business users to get what they need, when they need it, while reducing operational cost and driving greater efficiency. Some sessions will be approved for Personal Development Credits.