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Using Service Management to Create an Exciting User Environment

“Service Management” and “Exciting” are two words you don’t often see in the same sentence. But we need to change that! Service Management is increasingly becoming the face of IT to the organization. So how can Service Management play a role in helping to create an environment for users that is modern, looks cool, will help increase productivity and user satisfaction, and elevate the perception of IT? How do we create an environment that IT’s customers actually want to use?

Join us for a panel discussion, moderated by Eric Feldman of CA Technologies, with several companies that are confronted with this challenge and learn how to deliver a consumer-like collaborative, self-service environment.
Recorded Jan 17 2014 62 mins
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Presented by
Adam Pederson, Managing Principal, Digital Celerity, Eyal Kedem, IT Architect, Freundsoft & Maarten DE Ridder, Stefanini
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    In accordance with its Privacy Policy, CA Technologies may disclose your registration information with its partner(s) which assist with this presentation. For more information about CA’s disclosure practices, please visit the CA Privacy Notice here http://www.ca.com/us/privacy.aspx.
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    In accordance with its Privacy Policy, CA Technologies may disclose your registration information to its partner(s) who assist with this presentation. For more information about CA’s practices, please visit the CA Privacy Notice: http://www.ca.com/us/privacy.aspx
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The consumerization of IT, BYOD and changing service delivery models are driving organizations to really transforming their approach to Service Management. This is requiring a re-think of the IT front office, emphasizing self-service, improved collaboration and integrated and personalized offerings targeted to their specific audience, available across any device. At the same time, organizations continue to need to reduce costs and drive operational efficiency to free up resources to support innovation and growth initiatives.

Join us for one of our many insightful webcasts featuring customers, analysts, partners and evangelists as they talk about how you can transform your complex IT service portfolios into well-managed, optimized productivity solutions that make it easier for business users to get what they need, when they need it, while reducing operational cost and driving greater efficiency.

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  • Title: Using Service Management to Create an Exciting User Environment
  • Live at: Jan 17 2014 4:00 pm
  • Presented by: Adam Pederson, Managing Principal, Digital Celerity, Eyal Kedem, IT Architect, Freundsoft & Maarten DE Ridder, Stefanini
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