Metrics Imperative: Why Organizations Need Metrics to Plan, Build & Run Services

Presented by

Eric Feldman, Sr. Principal Product Marketing Manager, CA Technologies

About this talk

Join us for this webcast as Eric Feldman, Sr. Principal Product Marketing Manager, CA Technologies highlights what you need to know about using metrics to plan, build, and run services, and why this is important for any IT environment. Learn how different industries use metrics to measure business capacity as well as practical tips and tricks to identify the cost of providing services to enable the business to understand their own consumption rates. Other topics will include: • IT Financial Management industry trends • What is required to provide a working cost model • Review standard cost allocation methods • Practical steps and definitions for providing financial insight and transparency

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