Drive Efficiencies by Empowering Service Desk Users with Collaboration

Trey Perkins, Brown-Forman Corporation, and Mark Talley & Allen Houpt, CA Technologies
Not all collaboration is created equal. This session explores the move toward the increasingly mobile, decentralized workforce driving a cultural shift to online collaboration and self-help. The benefits include improved productivity of end users and support personnel, via streamlined issue resolution. Collaboration helps reduce the number of service tickets and the mean-time-to-resolution by going beyond the traditional knowledge base. It also drives better user satisfaction and improves IT’s image in the business.
Jul 24 2012
55 mins
Drive Efficiencies by Empowering Service Desk Users with Collaboration
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IT Service Management

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Educational Webcasts for Business & IT Professionals
In order to react swiftly to rapidly changing business environments, organizations need to perpetually plan and communicate strategic objectives and priorities. The goal is to manage a balanced portfolio of innovation and enterprise growth with ongoing maintenance efforts. Both IT and the business benefit from having dynamic business plans that drive clear initiatives designed to achieve optimal return on investment throughout project execution and product delivery.

Join us for one of our many insightful webcasts featuring customers, analysts, partners and evangelists as they talk about how to bring business and technology executives together to create the strategic playbooks, balance investment portfolios, communicate actionable plans, and coordinate program managers and project execution teams to react quickly to demand and accelerate the delivery of initiatives and maximize resource utilization.

Some sessions will be approved for Personal Development Credits.
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  • Title: Drive Efficiencies by Empowering Service Desk Users with Collaboration
  • Live at: Jul 24 2012 3:00 pm
  • Presented by: Trey Perkins, Brown-Forman Corporation, and Mark Talley & Allen Houpt, CA Technologies
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