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Drive Efficiencies by Empowering Service Desk Users with Collaboration

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Trey Perkins, Brown-Forman Corporation, and Mark Talley & Allen Houpt, CA Technologies
Not all collaboration is created equal. This session explores the move toward the increasingly mobile, decentralized workforce driving a cultural shift to online collaboration and self-help. The benefits include improved productivity of end users and support personnel, via streamlined issue resolution. Collaboration helps reduce the number of service tickets and the mean-time-to-resolution by going beyond the traditional knowledge base. It also drives better user satisfaction and improves IT’s image in the business.
Jul 24 2012
55 mins
Drive Efficiencies by Empowering Service Desk Users with Collaboration
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  • Title: Drive Efficiencies by Empowering Service Desk Users with Collaboration
  • Live at: Jul 24 2012 3:00 pm
  • Presented by: Trey Perkins, Brown-Forman Corporation, and Mark Talley & Allen Houpt, CA Technologies
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