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Reduce Support Costs by Optimizing Relevancy

This session focuses on how to wring efficiency out of Support processes by connecting the right resources with the right issues and problems on the first try, and matching relevant information with what matters to each individual in the process. It will explore how to achieve a higher first call resolution rates, while realizing up to 25% fewer inquiry calls to the service desk and a potential 85% reduction in time spent on every ticket from occurrence to assignment.
Recorded Aug 21 2012 41 mins
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Presented by
Desi DosSantos, VP Alliance Products, xMatters & Erik Hille, Sr Principal Product Marketing Manager, CA Technologies
Presentation preview: Reduce Support Costs by Optimizing Relevancy

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    *In accordance with its Privacy Policy, CA Technologies may disclose your registration information with its partner(s) which assist with this presentation. For more information about CA’s disclosure practices, please visit the CA Privacy Notice here http://www.ca.com/us/privacy.aspx.
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Some sessions are approved for Project Management Institute (PMI) Personal Development Credits (PDUs).

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  • Title: Reduce Support Costs by Optimizing Relevancy
  • Live at: Aug 21 2012 3:00 pm
  • Presented by: Desi DosSantos, VP Alliance Products, xMatters & Erik Hille, Sr Principal Product Marketing Manager, CA Technologies
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