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Reduce Support Costs by Optimizing Relevancy

This session focuses on how to wring efficiency out of Support processes by connecting the right resources with the right issues and problems on the first try, and matching relevant information with what matters to each individual in the process. It will explore how to achieve a higher first call resolution rates, while realizing up to 25% fewer inquiry calls to the service desk and a potential 85% reduction in time spent on every ticket from occurrence to assignment.
Recorded Aug 21 2012 41 mins
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Presented by
Desi DosSantos, VP Alliance Products, xMatters & Erik Hille, Sr Principal Product Marketing Manager, CA Technologies
Presentation preview: Reduce Support Costs by Optimizing Relevancy

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Drive digital transformation at scale by fusing business with IT.
ValueOps from Broadcom is a Digital Business & Agile Management Solution comprised of industry-leading Clarity and Rally Software. Join our webinars to learn how ValueOps can help you drive more value and less waste for your business. Subscribe to this channel for the latest webinars and information from digital business and agile industry experts.

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  • Title: Reduce Support Costs by Optimizing Relevancy
  • Live at: Aug 21 2012 3:00 pm
  • Presented by: Desi DosSantos, VP Alliance Products, xMatters & Erik Hille, Sr Principal Product Marketing Manager, CA Technologies
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