Service Desk Self-service with Support Automation and On-demand Training

CMDB Implementation is one of the most complicated of any ITSM programmes an organisation can undertake. The difficulties in creating a toolset, capable of linking hundreds of thousands of interconnected bits of data together in a meaningful manner while also supporting a highly fluid environment with dozens of changes each week, are formidable indeed.

Join Peter Hubbard, Principal ITSM Consultant at Pink Elephant EMEA, as he discusses the Pink Elephant approach to create a CMDB in the real world. He will demonstrate the critical importance of the scoping session and understanding the organisations requirements to ensure the CMDB supports the business. Peter will then show you how to turn those requirements into concrete actions to map and create your CMDB.

Faisal Usmani, Business Development and Strategy Lead for Comms at Cyient EMEA, will build on Peter’s theme; detailing how an effective CMDB implementation forms the basis for ITSM solutions. He will cite a case study that shows how this translates into a real world operational scenario that utilises actionable dashboards and provide valuable insights into your service performance at different levels within your organisation.

At the end of the session you should know the importance of being able to ask your ITSM organisation ‘For our CMDB, do we need a battle tank or body armour?’’

The competitive landscape of cloud computing in China and India looks very different today than it did a few years ago. Aside from gaining wholehearted support from local governments, positive investment climate has a role to play to ignite market interest and vendor support. While early cloud leaders like Amazon and Salesforce have helped define the evolving marketplace and invited further competition, local players, which used to be hampered by process oversights, are now turning to cloud-based business models and service delivery to reinvent themselves and stay agile as technology innovation collides with reality. How does the cloud market shape up in China and India so far? What types of cloud services will be important in near future? What does it mean for you going forward?

This webinar is being delivered in conjunction with the UKDCIG, PTS Consulting and Square Mile Systems.
Migrating data centres or moving to co-location is complex and subject to cost overruns, especially where existing infrastructure documentation is of questionable quality. We'll show how the use of database driven toolsets can help automate the project processes and avoid many of the typical problems that organisations with overstretched teams encounter.

The cyber threat landscape has never been more dynamic, than what we are seeing today. With an expanding surface area for attacks and a cybercriminal ecosystem worth billion of dollars on a global scale, cybercriminals are constantly pursuing new methods to obtain financial funds.

It is no different in the Nordics – a region that is well known for its natural resources, innovations in renewable energy and healthcare, proximity to the Arctic, and emphasis on transparency in government is also a prime target for cybercriminals. These unique attributes make the region a prime target for cyber threat groups looking to capitalize on Nordic countries’ robust economies and distinct geopolitical concerns.

Join Jens Monrad, Senior Intelligence Account Analyst at FireEye, who will discuss:

* The Threat Landscape in the Nordics
* Trends and Insights in Malware detections across the Nordics
* Geopolitical situations which can influence the threat landscape in the Nordics
* How having accurate and enriched threat intelligence can enable organisations to make tactical, operation and strategic decisions.

Register today and learn what tools, processes and information organisations need in order to allow them to fully reconstruct the attack scenario and help make the right decisions based on the attack, as well as prepare for the next one.

The best network management teams know the value of investing in Training and Tools. In this webinar, Mike Pennacchi of Network Protocol Specialists will discuss how network performance is impacted with or without tools and training, including:

- Network visibility
- System changes & technology upgrades
- Team communication
- Perception & Morale

Success in the idea economy requires technological agility. You have to act quickly to seize opportunity, respond to threats, turn great ideas into reality and stay ahead of the competition – and these capabilities rely on having an amazing IT organization.

Amazing IT teams are competent, aligned to the business, highly collaborative and constantly adapting to change. These attributes just don’t happen. You need talent, you need a continuous education strategy and you need the tools to make it happen. Join this webinar to learn how implementing a continuous education strategy using the new HPE ART Enterprise Learning Edition (ELE) will help your journey to amazing.

Success in the idea economy requires technological agility. You have to act quickly to seize opportunity, respond to threats, turn great ideas into reality and stay ahead of the competition – and these capabilities rely on having an amazing IT organization.

Amazing IT teams are competent, aligned to the business, highly collaborative and constantly adapting to change. These attributes just don’t happen. You need talent, you need a continuous education strategy and you need the tools to make it happen. Join this webinar to learn how implementing a continuous education strategy using the new HPE ART Enterprise Learning Edition (ELE) will help your journey to amazing.

Many companies experimenting with agile development methods in their engineering and IT groups are having only mixed success.

Unless you’re implementing agile both upstream (through your portfolio) and downstream (through testing and operations,) you’re not harnessing agile’s full power through Digital Transformation. Being faster to market doesn’t help your bottom line if you deliver the wrong things, and failing to get the right things into production fast means you’re leaving money on the table.

Join this web seminar to gain insight into the benefits of a digital transformation. You’ll discover a strategic, collaborative approach to channel the power of agile and deliver more value to your customers.

Ransomware and business email compromise (BEC) scams have dominated the security threat landscape for the first half of 2016, truly making it the Year of Online Extortion. This webinar is designed to discuss these and other prominent threat trends we are currently seeing, as well as to give organizations possible security strategies and solutions that they can use to better defend their assets and data.

Join Doug Tedder and get to know more about the four candidates up for election for the itSMF USA Board of Directors.