Service Desk Self-service with Support Automation and On-demand Training

Presented by

Mark Talley, Principal Consultant, CA Technologies & Allen Houpt, Advisor, CA Technologies

About this talk

This session explores the benefits of traditional Support self service, but then dives into the expanded benefits of “modern” Support Automation. It then takes a leap into the newer realm of on-demand, contextual training. All combine to empower Support users and analysts to be more self-sufficient and come up to speed quicker, resulting in support efficiency and quicker issue resolution and time-to-value.

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