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Service Desk Self-service with Support Automation and On-demand Training

This session explores the benefits of traditional Support self service, but then dives into the expanded benefits of “modern” Support Automation. It then takes a leap into the newer realm of on-demand, contextual training. All combine to empower Support users and analysts to be more self-sufficient
This session explores the benefits of traditional Support self service, but then dives into the expanded benefits of “modern” Support Automation. It then takes a leap into the newer realm of on-demand, contextual training. All combine to empower Support users and analysts to be more self-sufficient and come up to speed quicker, resulting in support efficiency and quicker issue resolution and time-to-value.
Recorded Sep 26 2012 51 mins
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Presented by
Mark Talley, Principal Consultant, CA Technologies & Allen Houpt, Advisor, CA Technologies
Presentation preview: Service Desk Self-service with Support Automation and On-demand Training
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  • Title: Service Desk Self-service with Support Automation and On-demand Training
  • Live at: Sep 26 2012 3:00 pm
  • Presented by: Mark Talley, Principal Consultant, CA Technologies & Allen Houpt, Advisor, CA Technologies
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