Service Desk Self-service with Support Automation and On-demand Training
This session explores the benefits of traditional Support self service, but then dives into the expanded benefits of “modern” Support Automation. It then takes a leap into the newer realm of on-demand, contextual training. All combine to empower Support users and analysts to be more self-sufficient and come up to speed quicker, resulting in support efficiency and quicker issue resolution and time-to-value.
Recorded
Sep 26 2012
51 mins
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Presented by
Mark Talley, Principal Consultant, CA Technologies & Allen Houpt, Advisor, CA Technologies
Mark Talley, Principal Consultant, CA Technologies & Allen Houpt, Advisor, CA Technologies
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Join the CA BrightTALK Channel to learn how Agile solutions and services, and Project & Portfolio Management (Agile Management) can help companies plan, execute, and deliver more work, more rapidly. Our industry experts and featured analysts will delve into topics that matter most to PPM and Agile professionals and practitioners and will provide practical advice and tips on how you can gain business agility and use it to your advantage in the App Economy.
Some sessions are approved for Project Management Institute (PMI) Personal Development Credits (PDUs).
Some sessions are approved for Project Management Institute (PMI) Personal Development Credits (PDUs).
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- Title: Service Desk Self-service with Support Automation and On-demand Training
- Live at: Sep 26 2012 3:00 pm
- Presented by: Mark Talley, Principal Consultant, CA Technologies & Allen Houpt, Advisor, CA Technologies
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