Name: Service Desk Self-service with Support Automation and On-demand Training
Start: 2012-09-26T15:00:00Z
End: 2012-09-26T15:50:59.000Z
Location: BrightTALK

Key information featuring ValueOps Value Stream Management (VSM), including the leading Rally and Clarity software products

Come check out the new Collaborative Work Management features in Clarity 16.0.2. In a quick overview, we'll take a look at the to-do checklists and how they facilitate easy collaboration between non-It staff, who just want to get work done. Create and share basic business tasks, connect them as needed to strategic plans, and let teams focus on the real work.

New Collaborative Work Management Features

Join the Rally Product Team as they provide an overview of what's new and what's coming in Rally!

What's New & What's Coming in Rally Roadmap Session May 2022

Improving the way you and your team work is our number one priority.  We’ve been working hard to give you new enhancements. Learn about the most recent product updates and join in the fun of being more productive.

What’s New in Clarity 16.0.2?

There’s no one right path to get started with VSM, but there are right ways to make it more successful from Day One. Some organizations start with defining streams, others focus on buy-in from one department. Which way is right for your organization will depend on many factors.  How to chart your own best course? Join Laureen Knudsen, CTO as she discusses the commonalities, and the differences, for how leading enterprises got started, and found success, with VSM.

Learning from Leading Enterprises: Getting Started with Value Stream Management

Learn how to quickly connect these two Broadcom ValueOps products to increase communication, agility and efficiency among teams. With the out-of-the-box connection, managing value streams has never been easier.

Fusing Clarity and Rally

Join Jason Deno & Micky Holmes, as they discuss five key steps you can take to help evolve your lean agile management and head into Value Stream Management with support from Rally Software.

5 Steps for Evolving your Lean Agile Management

Need to be more strategic as well as tactical with your group's business? You can now display your group's business in a hierarchical view - include any/all types of effort and roll-up their budgets, headcount, more! See any/all risks or issues across this work. Monitor status reporting. And, maybe best of all, include new strategic ideas into the mix to quickly see their impact on your funding and headcount. Clarity's "Hierarchy" module is highly flexible with how it can deliver you business insights while simply aggregating the information already in Clarity.

Clarity Hierarchies for Business Insights

You've done your research and are confident that Value Streams will help you solve organizational issues with silos and lack of transparency through the SDLC. You've mapped your current state and have an idea of the future-state. Now what? Avoid missteps and get VSM right. Join us on March 10th at 11am ET as our chief transformation officer Laureen Knudsen guides us through the process. Register now!

I’ve started Value Stream Management. Now what?

Andy and Linda dig into how Clarity's easy-to-use To Do feature can be leveraged to manage basic day-to-day work in the enterprise, without creating data silos across the delivery line. (Also, Andy's most upset about the Oscar snub.)

Linda's Corner: Collaborative Work

New Year! New Release with exciting new enhancements to Clarity in Hierarchies, Roadmaps and in People Management. Join us to listen, learn and stay up to date on what’s new!

What's New in Clarity 16.0.1?

In our first webcast we interviewed Renu Motwani head of Rally product strategy to discuss applying agile principles to product strategy. Having a product strategy is only half the battle. Executing against the plan is equally as important. Join Noel Rodriguez and Dan Rice as they discuss tactical steps toward delivering against an agile product strategy with two of BSGs senior ValueOps product managers.

Executing Product Strategy With Agility

As organizations scale agile, shift from projects to products, and adopt Value Stream Management even bi-modally, the need to forecast cost has not gone away. In fact, it too has transitioned to needing capabilities beyond agile solutions that in most organizations has landed in excel spreadsheets. Come join Sonja Furneaux as she talks about how Broadcom ValueOps solves this common problem with out of the box team (not resource) management, calculated forecasting, and seamlessly integrated definable investments.

Clarity Team Forecasting

So, we hear you want to get started using roadmaps but are not sure where to start?  Using roadmaps enable you to focus on business outcomes so that planning is visual, interactive & collaborative.  And did I mention Fun and Easy?  Yes, they are both.  Join Walt Angus as he helps you get started on your roadmap journey.

Mastering the Art of Clarity Roadmaps

As leaders move toward 2022, the demands for fast, agile digital transformation continue to intensify. That’s why the move to embrace value stream management (VSM) is so pervasive. Join Broadcom CTO, Laureen Knudsen as she shares new research on VSM Trends shaping 2022 and beyond.

Value Stream Management (VSM) Trends for 2022

Value Stream Management starts and ends with the customer. While nothing new among software developers, VSM has piqued the interest of business leaders, whose success today depends on their very ability to heighten the user experience with the latest technology innovations. Marketing at a fast-food chain, for example, won’t succeed without an appetizing social media app. Nor will airlines without self-service kiosks at the airport.

Dig into VSM with guest speaker Chris Condo of Forrester and host Marla Schimke of Broadcom Software, who’ll walk you through the concepts and benefits in a relaxed Q&A session.

What You Need to Know About Value Stream Management

Another awesome Clarity release is happening.  This is the best one yet covering several enhancements such as: living status reports added to CIT’s, Ideas and Projects, Additional Business Rules. Configurable Widgets on both To Do’s & Hierarchy RIC’s, Roadmap Stickers and the ability to export a Roadmap Timeline to PDF! Wow!  Come join Linda Chase as you learn about these enhancements.

What's New in Clarity 16.0?

Why You Need to Apply Agile to Product Management with Dan Rice (SPC5) and Noel Rodriguez (SPC5)

Explore key concepts facing modern product managers as they perform market research, collaborate with other teams such as marketing and sales, crafting a customer-centric journey map and solution while balancing that with financial considerations for the value stream.  Join Dan and Noel as they interview Broadcom's Head of Rally Product, Renu Motwani, SAFe Fellow, Inbar Oren, and Broadcom Product Owner Gwen Gelsinon who share their experiences, utilizing Design Thinking and Continuous Exploration as they advance their best-in-class products. How do these innovative leaders build products that delight stakeholders?

Why You Need to Apply Agile to Product Management

Check out how Rally's new fully customizable view allows you to see planned work in a time-based visual as it plays out over time now with dependencies. You can easily edit the view for next-level visualization for your modern Agile enterprise.

Rally Timeline & Dependencies

This session explores the benefits of traditional Support self service, but then dives into the expanded benefits of “modern” Support Automation. It then takes a leap into the newer realm of on-demand, contextual training. All combine to empower Support users and analysts to be more self-sufficient and come up to speed quicker, resulting in support efficiency and quicker issue resolution and time-to-value.

Service Desk Self-service with Support Automation and On-demand Training

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Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

Cloud computing has exploded over the past few years, delivering a previously unimagined level of workplace mobility and flexibility. The cloud computing community on BrightTALK is made up of thousands of engaged professionals learning from the latest cloud computing research and resources. Join the community to expand your cloud computing knowledge and have your questions answered in live sessions with industry experts and vendor representatives.

Cloud Computing

Increasing expectations for good governance, effective risk management and complex demands for corporate compliance are presenting a growing challenge for organizations of all sizes. Join industry thought leaders as they provide you with practical advice on how to implement successful risk and compliance management strategies across your organization. Browse risk management resources in the form of interactive webinars and videos and ask questions of expert GRC professionals.

IT Governance, Risk and Compliance

The application development community features top thought leadership focusing on optimal practices in software development, SDLC methodology, mobile app development and application development platforms and tools. Join top software engineers and coders as they cover emerging trends in everything from enterprise app development to developing for mobile platforms such as Android and iOS.

Application Development

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

Practicing business intelligence allows your company to transform raw data into sets of insights for targeted business growth. The business intelligence and analytics community on BrightTALK is made up of thousands of data scientists, database administrators, business analysts and other data professionals. Find relevant webinars and videos on business analytics, business intelligence, data analysis and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Business Intelligence and Analytics

The IT project management community on BrightTALK includes thousands of IT project and portfolio management professionals. Find relevant webinars and videos on agile methodologies, scrum strategy, project management processes and more. Attend live webinars or view on demand content presented by recognized thought leaders in the IT project management industry.

IT Project Management

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful procurement and sourcing insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which strategies are proving to be the most effective for managing vendors, improving performance and reducing cost.

Procurement and Sourcing

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Service Desk Self-service with Support Automation and On-demand Training

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