Mark Talley, Principal Consultant, CA Technologies & Allen Houpt, Advisor, CA Technologies
This session explores the benefits of traditional Support self service, but then dives into the expanded benefits of “modern” Support Automation. It then takes a leap into the newer realm of on-demand, contextual training. All combine to empower Support users and analysts to be more self-sufficient and come up to speed quicker, resulting in support efficiency and quicker issue resolution and time-to-value.