Managing Your IT Suppliers: How to Ensure You Get What You Pay For

Presented by

Erik Hille, Sr Principal Product Marketing Manager, CA Technologies

About this talk

No doubt, IT suppliers are an essential part of your business. In fact, if one of their services “goes down”, it can significantly impact the services your IT organization provides to the business not to mention your internal credibility. With that being said, it is quite interesting to note that many organizations do little to manage these service obligations and instead rely on performance reports from IT suppliers. The issue with these ad hoc IT supplier reports is that they do not provide real-time information on performance levels and they do very little to guide IT suppliers on “proper” behavior. Join this webcast for a frank discussion about how you can effectively manage your outsourcers, collect penalties that are due, and proactively avoid issues that will affect both the Business and IT.

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