Using Service Performance to Drive Continual Improvement

Presented by

Erik Hille, Sr Principal Product Marketing Manager, CA Technologies

About this talk

As IT organizations look at their overall portfolio of applications and services, it is often difficult to ascertain what, in the service portfolio, is really creating value. Could we reduce the number of applications? Could we find ways to improve core services? We may have thought through our change management processes but we have not always focused on what should change. But what if you could close that loop, identify areas for improvement, and even understand the impact of the projects that you have undertaken? Implementing a service performance strategy to drive your service portfolio management process can do just that. Measurement and comparison with objectives allows a company to see what areas are failing, which of those issues actually matter and how you can measure the impact of your project to the bottom line of the business. Join us for a discussion regarding the best practices and tools that you can leverage to truly drive both IT Management and Project and Portfolio Management to the next level.

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