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Elevate the Service Experience: The Business Value of Service Offerings

As IT focuses on providing better, more direct support to the “business of business,” the importance of what is offered as services grows dramatically. The construct of a “Service Offering” needs to reflect the business value as something end-users will request to, subscribe to…or simply “DO.” Understanding that the Service Offering is a managed construct is, of course, important. Understanding both the total cost of the service and the value is important. Understanding the relationship of the Service Offering to considerations like tenancy and role is important. Learn how the Service Catalog becomes a critical business enabler across the IT supply chain, but only if we get the “Service Offering” right!
Recorded Dec 5 2012 46 mins
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Presented by
John Ulery, Sr. Principal Product Manager, CA Technologies
Presentation preview: Elevate the Service Experience: The Business Value of Service Offerings

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  • Title: Elevate the Service Experience: The Business Value of Service Offerings
  • Live at: Dec 5 2012 8:00 pm
  • Presented by: John Ulery, Sr. Principal Product Manager, CA Technologies
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