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The IT Service Management Dilemma: How Big Data Can Help

Join this session to learn what Big Data means in the context of IT Service Management. We will cover the following questions:
What does Big Data mean in the context of ITSM?
How can it increase customer satisfaction, improve IT staff productivity, and lower costs?
How can Big Data put IT back in control?
How can the use of Big Data help reshaping the relationship between users and the service desk?
How can Big Data drive continual improvement?

At the end of our session, your key take-aways will include:
See how the use of Big Data can decrease ticket/request handling times and reduce cost
Learn how to win users back to your service desk
See how you can reduce the amount of time spent on commonly raised issues so you can focus more on the critical ones.
Understand and see how Big Data can drive Continual Process Improvement by providing real time insights and recommendations
Recorded Jan 22 2015 45 mins
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Presented by
Neville Ward, Rosalie Freeman, HP
Presentation preview: The IT Service Management Dilemma: How Big Data Can Help

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Micro Focus UK - Perform Better
Micro Focus brings together an integrated portfolio of software, services, hardware and partner technologies to create IT management solutions, Information Management solutions, Business Intelligence solutions and Security Intelligence and Risk Management solutions that uniquely empower CIOs to leverage the new realities of a cloud-enabled world, manage business threats and risk, and deliver competitive differentiation.

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  • Title: The IT Service Management Dilemma: How Big Data Can Help
  • Live at: Jan 22 2015 1:00 pm
  • Presented by: Neville Ward, Rosalie Freeman, HP
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