The IT Service Management dilemma and how Big Data can help – Live Demo!

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Presented by

Neville Ward and Rosalie Freeman

About this talk

What does Big Data mean in the context of IT Service Management and how it can increase customer satisfaction, improve IT staff productivity, and lower costs? If you joined our last webinar you will have heard Neville Ward and Rosalie Freeman discuss what Bid Data means in the context of ITSM and the service desk and how it can help you to address these issue. In this webinar Neville and Rosalie will discuss these points further and it will also include a live demo of HP Service Anywhere.

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