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The Big Data service desk: HEMIT talks HP Service Manager & Smart Analytics

HP Software Customer Spotlight Webinar Series 2015
The Big Data service desk: HEMIT talks HP Service Manager & Smart Analytics

Join us to discover the power of Big Data at the service desk as HP customer HEMIT presents their success story. Using modern data analysis adds tremendous insight and value to the service desk by leveraging so called unstructured data, which makes about 90% of all data. HEMIT is the IT service provider for hospitals in central Norway. By using HP Service Manager Big Data Edition and Smart Analytics, HEMIT is making its service desk more intelligent and providing Smart Ticket and Hot Topic Analytics capabilities. HEMIT’s projected results are 50% time saved on completing self-service tickets and a short 12 month ROI.

Why attend?
• Leverage HP IDOL technology and Big Data for the cutting edge service desk
• Improve your service desk productivity and increase service quality
• Do more with less and still improve the overall business value of IT
• Simplify user experience and improve service desk agent productivity
• Get answers to your own questions during the live Q&A session

‘‘It is probably the most interesting piece of software I’ve seen in the last 10 years. The IDOL engine behind all this - it is really, really cool.’’

-Thore Senneset, Incident Manager IT-Service, HEMIT (featured webinar presenter)
Recorded Apr 15 2015 30 mins
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Presented by
Thore Senneset, Incident Manager at HEMIT
Presentation preview: The Big Data service desk:  HEMIT talks HP Service Manager & Smart Analytics

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Micro Focus UK - Perform Better
Micro Focus brings together an integrated portfolio of software, services, hardware and partner technologies to create IT management solutions, Information Management solutions, Business Intelligence solutions and Security Intelligence and Risk Management solutions that uniquely empower CIOs to leverage the new realities of a cloud-enabled world, manage business threats and risk, and deliver competitive differentiation.

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  • Title: The Big Data service desk: HEMIT talks HP Service Manager & Smart Analytics
  • Live at: Apr 15 2015 2:30 pm
  • Presented by: Thore Senneset, Incident Manager at HEMIT
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