Engage with Your Users

Presented by

Nev Ward and Noel Hopkinson, Senior Solutions Architects, Micro Focus

About this talk

Join Micro Focus Senior Solution Architects in this live webinar as they show how the digital economy is changing the way people engage with technology. More workers, especially millennials, expect to get from the workplace the same consumer-grade user experience they get in their personal lives. This expectation carries over into every business interaction, including the service desk, where users are looking for smart, personalized self-service, and zero wait time using Micro Focus Service Management Automation solution. This webinar will cover: 1.How the use of virtual agents can resolve issues on their own with a minimum of service tickets. 2.How social collaboration enhances the user experience. 3.How Chatbots enable sophisticated real-time collaboration among IT teams for more timely and effective incident resolution

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