How CMS With Machine Learning is Essential to Your Service Management Solution

Presented by

Neville Ward & Noel Hopkinson, Senior Solution Architects at Micro Focus

About this talk

Increase service quality across your entire service management lifecycle by effectively leveraging all your data sources via a true Configuration Management System. The CMS needs to be the authorized source of reconciled and normalized data for all IT management processes like change and incident management, event management and IT asset management. These processes are then aligned around common data (services, servers, etc.), and the decision making process is based on relevant and constantly updated information. Webinar will cover: How an intuitive modern UI enables all users to access the valuable CMS data How to ensure you are accurately mapping changes in cloud environments with real-time discovery How discovery powered by machine learning facilitates software recognition

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