Putting Automation In The Centre Of Your Service Management Solution

Presented by

Neville Ward, Senior Solutions Architect

About this talk

Join this webinar to learn why automation of tasks, processes, workflows, and change deployments across the service desk is essential for simplifying the end user experience and enabling more effective service management. We’ll show you how Micro Focus Service Management Automation X (SMAX) helps organizations achieve this. Senior solutions architect Neville Ward covers: 1. How automation ties into the process workflows of the service desk 2. The value of utilising a comprehensive library of out-of-the-box runbook orchestrations 3. How Big Data analytics and machine learning drive automation further into service management processes by mining unstructured data.

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