Insights from SITS (Service & IT Support Show) May 2019

Presented by

Neville Ward, Senior Solutions Architect

About this talk

Unable to make The Service Desk & IT Support Show (SITS) this year? Then join the Micro Focus team as we present the highlights from the show, comprising of customer testimonials and industry insight, including the latest discussion on the difference between a traditional ITSM tool and the latest Forrester Wave report introducing the cutting-edge ESM tools on offer at Europe’s leading Service Desk event! Join us as we examine how traditional and manual ITSM tools simply cannot keep up in the digital era - and look at the introduction of ESM (Enterprise Service Management) solutions, including: 1) How Machine Learning and AI are fundamental parts of any Service Management solution 2) How codeless automation supports KPI and SLA success. 3) How Flexible Container Technology provides Portability, Faster Time to Value, and Lower TCO!
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