How AI and Automation Can Improve Your Service Desk

Presented by

Noel Hopkinson, SMAX Specialist and Solutions Architect, Micro Focus

About this talk

Join our webinar and learn how AI and automation can transform your service desk. In this 45-minute webinar with our service management expert, Noel Hopkinson, you will learn how AI, automation, and machine learning can transform your traditional ITSM solution into an Enterprise Service Management (ESM) tool that delivers innovative, enterprise-wide services. Get ready to see real-world applications that demonstrate how: •AI and machine learning can improve IT efficiency. •Automation improves service levels and speeds up time to resolution. •Efficiencies driven by automated support can be implemented by other departments. •“Bots” can deliver a self-service catalogue for user-led resolution. •All of the above can be implemented seamlessly with Micro Focus Service Management Automation X (SMAX). Register now to gain greater insights into the latest technologies reshaping service management today.

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