Name: How AI and Automation Can Improve Your Service Desk
Start: 2019-07-24T10:00:00Z
End: 2019-07-24T10:00:33.000Z
Location: BrightTALK
Rating: 4.67

Micro Focus is now part of OpenText. We are one of the world’s largest enterprise software providers, delivering enterprise software to empower over 40,000 customers worldwide to succeed in the digital economy. 
This UK channel is designed to provide you with the very latest in our technology innovation, customer success stories and approach to help you and your company thrive in today’s rapidly evolving IT industry. 
The four core pillars of digital transformation we focus on are:
•	Accelerating your application delivery
•	Simplifying your IT transformation 
•	Strengthening your cyber resilience
•	Analysing your data in time to act
We aim to consistently share new content for our UK audiences, so subscribe now to keep up to date with the latest content we have available! For more information about OpenText, visit www.opentext.com

Join us for an informative webcast sponsored by OpenText™ Voltage™, where we will explore the critical topic of privacy compliance obligations in the United States and Canada. In this webcast, we will delve into the challenges faced by organizations in meeting current and emerging privacy regulations and provide valuable insights from the analyst report Privacy Compliance in North America: Status and Progress in 2023 by Osterman Research.

Discover how organizations are navigating the complex landscape of privacy regulations, ensuring the appropriate protection of data and extending rights to individuals. Gain a deeper understanding of the implications of elevated privacy requirements and their impact on various industries.

Key highlights from the report include:
• The disconnect between claims of maturity and actual security realities.
• The growing trend of extending synthesized rights from state-level regulations to all residents in the United States.
• Insights into the commitment of compliance and legal teams towards privacy.
• Challenges faced in identifying and protecting sensitive data.
• Strategies for elevating protections and improving readiness for the next wave of privacy regulations.

Don't miss this opportunity to gain valuable insights into privacy compliance practices and stay ahead of the evolving regulatory landscape. Register now for this informative webcast sponsored by OpenText™ Voltage™.

Data Privacy Compliance: A Look at Current Progress and Future Roadmap

Coffee and Cloud - SaaS Perception vs. Reality
An application delivery virtual event

With the ongoing demand for flexible work environments and the need to use software whenever and wherever required, software-as-a-service (SaaS) has become increasingly popular in recent years. At the same time, many organizations have questions about SaaS that can hinder the pace of adoption: 

• Is it really secure?
• Do you lose control of your data?
• Is it restrictive in comparison to on-premises solutions?
• Does it provide a lower TCO?
• Does the migration effort outweigh the benefits?
• How are patching and upgrades handled?

Join this virtual coffee and learn session with peers and industry experts to discuss some of these commonly asked questions and get an exclusive insight into the reality of SaaS with OpenText™.

Coffee and Cloud - SaaS Perception vs. Reality

Recently, there have been many exciting updates built to help organizations thrive in the digital world. This includes the launch of OpenText ValueEdge™ 23.3—a new, AI-powered integrated software delivery platform. Through these changes, the team has been able to add fresh, innovative and industry-leading features to the platform and extend its use with newly released modules. 

Join the webinar to discover the many possibilities of ValueEdge, including: 

• Benefits of using a modular, end-to-end platform like ValueEdge 
• Key capabilities that have been released in the past year, including cutting-edge AI technology 
• How ValueEdge supports your DevOps practices 
• The vision for ValueEdge going forward

Key Capabilities and Vision for OpenText ValueEdge

Modernizing core business systems is now mainstream. Over 70% of organizations plan to modernize their existing COBOL and mainframe applications. Cloud continues to drive IT transformation; but increased agility is also important for many IT leaders. Now is the time to start that DX journey with a proven partner in modernization. 

Join the Open Text product team for an exciting application modernization and product launch event—the release of Visual COBOL 9.0 and Enterprise Suite 9.0. Join the COBOL and mainframe community for a closer look at these latest innovations supporting COBOL development and mainframe migration. 

During this product launch event, we’ll also explore how you can move up to this latest version of Open Text technology and take full advantage of these latest capabilities. We’ll also share the latest customer success news including how IT leaders are modernizing core business systems using Micro Focus™ Visual COBOL and Enterprise Suite.

Building for the Future. Visual COBOL and Enterprise Suite 9.0

Due to recent global events, interest in data protection is growing. Implementing a comprehensive backup and recovery strategy is crucial in the event of a major disruption. In an uncertain world, it’s better to be proactive than reactive.

Join our webinar to learn how OpenText Data Protector can help you to protect and recover your most critical assets in these precarious times through:
• Usability enhancements
• Storage optimization improvements
• New infrastructure and platform integrations

Don’t miss this technical preview session about the latest version and why you should bet on OpenText Data Protector.

What’s new in Data Protector 23.3?

Never-ending maintenance, wasted time, and a lack of hardware hold back functional test automation. The new solution from OpenText™ unleashes your automation potential for faster testing and results.

Join our webinar to see how you can use AI to:
• Reduce your test maintenance.
• Use our cloud for faster testing and results.
• Cover the right business paths with model-based testing.
• Gain easy, immediate access to mobile devices and browsers for testing.
• Leverage your existing assets and make sure you don’t overlook anything.

After the session, you’ll know what to do to get the most out of automated functional testing with AI-powered intelligence.

Level up test automation with AI

For most industries, tackling data privacy requirements—including those beyond governmental compliance—is nothing new. But now AI is here and it’s ushering in a whole new era of data privacy potential.

Join us for an illuminating discussion of how OpenText™ IDOL™ uses AI to access privacy-related items, redact data, and provide compliance guarantees to meet local laws. The way your company handles privacy demonstrates the level of trust you have for your customers and also how fairly and respectfully you treat other companies. 

Here are some guidelines: 
• Marketing information should all be anonymized.
• Banking account information should be treated with care to respect the privacy of the account owner. 
• Business communications should respect the privacy of individuals named in transactions while the data is in transit.
• The privacy of families and organization members should be guaranteed to ensure that freedom of speech and data privacy is secured.

Find out how OpenText IDOL uses AI to make all these things possible.

AI Ignites a New Era of Data Privacy

It’s that time of year again! Get ready because it’s showtime for the latest releases of Network Operations Management (NOM), Network Node Manager i (NNMi), and Network Automation (NA).

Please join our product experts for an illuminating discussion of all the new capabilities and improvements you and your team can expect to enjoy. You’ll hear about:
• Enhanced support for SDN/SD-WAN.
• Greater scalability and reduced hardware requirements for the OPTIC Data Lake.
• UI and usability updates for OPTIC Flex Reporting, Performance Troubleshooting, and iSPIs.
• A modernized NA platform.
• New customer-requested features.

Our Technical Customer Success team will be there too. They’ll explore new OPTIC Data Lake capabilities and deployment options—and share time-saving tips and tricks for getting started with your next-generation operational database.

What’s New in NOM 2023.05

Host Access for the Cloud 3.0 and Host Access Management and Security Server 14.0 and Reflection for the Web 13.3 are here! These releases feature architectural changes that make deployment easier, whether on-prem or in the cloud. This webinar will review all of the changes and discuss how they can benefit you. Join us to learn more!

New Virtual Appliance for Host Access for the Cloud, MSS, RWeb

Good information management is essential in our digital-first age. Recent trends encourage increased cloud deployment. But how does this affect information management at your organization?

Join our webinar to:

• Learn more about global information management trends in 2023. 
• Understand why the cloud is not just about cost reduction. 
• Discover how to create a cloud strategy for today’s challenges.
 
Don’t miss your chance to get expert advice on the cloud and other trends in information management.

Global Information Management Trends in 2023 & Finding the Right Cloud Strategy

Moving COBOL and mainframe applications into the cloud means taking steps to make development teams more agile in how they develop, test and deploy COBOL code. Get these steps right, and the move to cloud will be fuss-free and low drama. And more importantly, you’ll already be enjoying the benefits of this new found agility before you even get to cloud.

In this webinar, we’ll give you a checklist for engineering readiness and layout the steps to cloud and the path to engineering agility. Automation, application assessment, source code management, unit testing, continuous integration, deployment platforms and more are all on the agenda in this quick technical overview that will prepare you for your own journey to cloud.

Destination Cloud: Getting Ready

There’s no shortage of risks to your organization’s data integrity. That’s why you need to sort the backup and recovery approaches that help from those that don’t. Join us for an overview of available technologies, clarity on common backup and recovery misconceptions, and guidance on building a solid last line of defense. 

Our session will answer:
• What risks and obligations exist?
• What is required for recovery in the worst circumstances?
• How do you improve disaster resiliency while still reducing backup costs and dependencies?

Don’t miss this informative webinar. By the end, you’ll better understand the maturity level of your current implementation and identify where to improve.

How Strong Is Your Last Line of Defense?

Is value stream management (VSM) just a rebrand of DevOps? Well, no—but they are related. Your DevOps processes form an integral part of any VSM practice. 

In this webinar, Value Stream Management Consortium Chair Helen Beal will discuss how VSM overlaps with, depends on, and can improve the way you do DevOps.

You’ll learn:
· How value streams connect ideas to realization.
· The importance of integrating your toolchain from end to end.
· Which metrics are the most effective.
· How DevOps and VSM improve upon each other.

Register now to learn expert insights on how DevOps and VSM can help you thrive in the digital age.

Bring Out the Best in DevOps with Value Stream Management

If you’ve had an “event,” or one is on your horizon, your number-one concern is how to get back to normal operations. Doing so takes robust protection and recovery options.  

In this webinar, you’ll learn:
• Common attacks and where they come from.
• Why attackers want your data.
• Recovery advantages and drawbacks of common data protection strategies.

Find out when to use specific backup types to protect your many data types. Don’t miss this informative webinar.

Recovery from a Data Emergency

IT organizations want endpoint devices to be easily managed and secured. Device users want job productivity. And both IT and end users want these regardless of location—office, home, airport, or beach—or the types of devices being used.

Discover how OpenText Unified Endpoint Management can meet your IT organization’s endpoint management and security objectives, while ensuring user productivity from anywhere, using any device. 

Join our webinar to learn how you can:
• Ensure that users have the applications and resources they need through both IT provisioning and user self-service.
• Provision, manage, and support traditional Windows, macOS, and Linux devices as well as mobile iOS and Android devices.
• Secure devices both inside and outside of your corporate network.

Find out why OpenText Unified Endpoint Management is right for you.

Device control? User productivity? Have both with Unified Endpoint Management

Investigators have saved countless hours going through thousands of videos with our Law Enforcement Media Analysis (LEMA) platform using artificial intelligence to significantly improve their investigative process and helping solve crimes faster with fewer resources.

In this session, you’ll learn how LEMA:
• Extracts faces, people, clothing, objects, and license plates from videos and pictures.
• Allows for human oversight to confirm what is relevant to the investigation.
• Enables deployment across agencies, with multiple teams and watchlists.
• Maintains evidential integrity that can be presented in any court of law.

Find out how LEMA is the only investigative software in the world that allows the investigator to utilize three AI analytics (Facial Recognition, ALPR and Object Detection) within one solution saving time and resources.

Investigative Analysis―A Step Change for Law Enforcement

The mainframe and the cloud co-exist. You can keep the mainframe and have secure, cloud-based access to it. That means that mainframe organizations should be looking at moving terminal emulation to the cloud. This is a business-critical application, moving it to the cloud has great upside. 

By using terminal emulation from the cloud, you can:
• Reduce TCO
• Increase flexibility and scalability
• Meet regulatory compliance
• Reduce risk, and increase security
• Centralize control and management
• Eliminate workstation dependencies
• Modernize the user interface

Micro Focus (now OpenText) has 40 years of experience helping mainframe organizations with secure access. Join this webinar to learn about how you can have the mainframe on premises while accessing it from the cloud.

Yes! You can access your mainframe from the cloud

Organizations looking to test large loads at a fast pace and low cost are turning to the cloud. Evaluating every cloud-based performance testing solution can be time-consuming and partial to bias, but thankfully, GigaOm has once again taken out the guesswork. 

The 2023 version of the GigaOm Radar for Cloud Performance Testing is finally here! This webinar will highlight key cloud performance testing vendors and the information needed for decision makers to select the best fit for their business.

Join Howard Holton, CTO at GigaOm, and Grace Bickerstaff, Product Marketing Manager at OpenText, to learn:
• How LoadRunner SaaS is a leader in Cloud Performance Engineering.
• Why many are moving to a cloud-based performance solution.
• What we can expect to see from the growing market.
• The value of the GigaOm Radar report for decision makers.

Straight from the Source: GigaOm Radar for Cloud Performance Testing

Join our webinar and learn how AI and automation can transform your service desk. 

In this 45-minute webinar with our service management expert, Noel Hopkinson, you will learn how AI, automation, and machine learning can transform your traditional ITSM solution into an Enterprise Service Management (ESM) tool that delivers innovative, enterprise-wide services.  

Get ready to see real-world applications that demonstrate how:

•AI and machine learning can improve IT efficiency. 
•Automation improves service levels and speeds up time to 
        resolution. 
•Efficiencies driven by automated support can be implemented by 
        other departments.
•“Bots” can deliver a self-service catalogue for user-led resolution.
•All of the above can be implemented seamlessly with Micro Focus 
        Service Management Automation X (SMAX).

Register now to gain greater insights into the latest technologies reshaping service management today.

How AI and Automation Can Improve Your Service Desk

Service Desk

Service Management

Service Desk Automation

Service Desk AI

Machine Learning

AI and Automation

Big Data Analytics

ITSM Strategy

ITSM Tools

Virtual Services

Welcome to the mobile computing community on BrightTALK! With the consumerization of IT and the widespread adoption of mobile devices across the globe, mobile computing has become an important part of many people's lives in a culture of bring your own device (BYOD). With mobile devices doubling as work phones and more employees working from home, businesses need to provide secure access to data and work applications from anywhere at any time. Join this growing community and hear from industry thought leaders in webinars and videos as they share their insight on mobile computing research and trends.

Mobile Computing

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

Cloud computing has exploded over the past few years, delivering a previously unimagined level of workplace mobility and flexibility. The cloud computing community on BrightTALK is made up of thousands of engaged professionals learning from the latest cloud computing research and resources. Join the community to expand your cloud computing knowledge and have your questions answered in live sessions with industry experts and vendor representatives.

Cloud Computing

The IT security community on BrightTALK is composed of more than 200,000 IT security professionals trading relevant information on software assurance, network security and mobile security. Join the conversation by watching on-demand and live information security webinars and asking questions of experts and industry leaders.

IT Security

Increasing expectations for good governance, effective risk management and complex demands for corporate compliance are presenting a growing challenge for organizations of all sizes. Join industry thought leaders as they provide you with practical advice on how to implement successful risk and compliance management strategies across your organization. Browse risk management resources in the form of interactive webinars and videos and ask questions of expert GRC professionals.

IT Governance, Risk and Compliance

The application development community features top thought leadership focusing on optimal practices in software development, SDLC methodology, mobile app development and application development platforms and tools. Join top software engineers and coders as they cover emerging trends in everything from enterprise app development to developing for mobile platforms such as Android and iOS.

Application Development

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

Join thousands of engaged IT professionals in the application management community on BrightTALK. Interact with your peers in relevant webinars and videos on the latest trends and best practices for application lifecycle management, application performance management and application development.

Application Management

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

How AI and Automation Can Improve Your Service Desk

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