Improve service; Using Analytics-led Automation

Presented by

Scarlett Bayes, Service Desk Institute | Neville Ward | William Morris, Micro Focus

About this talk

Join us for this final webinar on automation and learn how it can transform your IT Service Desk. Scarlett Bayes from the Service Desk Institute (SDI) will discuss how AI, Automation, and Machine Learning can transform your traditional ITSM solution into an Enterprise Service Management (ESM) tool that delivers IT efficiency, improves service levels, and speeds up time to resolution. Scarlet will also point out efficiencies driven by automation that can be implemented across your enterprise environment. This session offers a live demo of SMAX, our Micro Focus Service Management tool, presented by Neville Ward. SMAX automatically routes service requests, finds answers with advanced search, and offers virtual agents, social collaboration, and ChatOps driven by automation to identify patterns in incidents and solve requests quickly. Register now to gain greater insights into how automation is reshaping service management. Presenters: Scarlett Bayes, Industry Analyst, Service Desk Institute Neville Ward, ITSM Solutions Specialist, Micro Focus William Morris, IT Service Management Sales Expert, Micro Focus

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