How to Adapt Your ITSM Tool for ESM

Presented by

Neville Ward, SMAX Specialist & Solutions Architect | Noel Hopkinson, SMAX Specialist & Solutions Architect

About this talk

Your move to Enterprise Service Management (ESM) does not mean ripping and replacing ITSM. Rather, it involves working within your traditional ITIL framework—which provided the building blocks for ITSM delivery—to better serve departments and individuals across the enterprise. Get the critical context and guidance you need to make a smooth transition. Our experts Neville Ward and Noel Hopkinson will discuss ways to: •Extend your ITSM help desk to the rest of the enterprise with ESM shared services. •Use incident reports to drive automated, cost-saving workflows. •Deliver smart self-service with analytics, AI, and machine learning. •Quickly execute changes with agile change management. In just 45 minutes, you’ll know what it takes to deliver quick, easy, personalized self-service to every employee. And you’ll realize that it’s easier than you might think. Register right here.

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