Are ITSM and Enterprise Service Management one and the same?

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Presented by

Eveline Oehrlich, VP and Research Director, Research In Action and Michael Pott, Product Marketing Manager, Micro Focus

About this talk

Services, applications and processes are more connected than ever through digital transformation. IT teams have mastered the delivery and management of services, and other enterprise functions such as HR, finance, legal, marketing are ready for a service automation revolution now. Yet, business innovation and operational excellence compete for resources with the continuous improvements around employee and customer experience, all in light of a growing skill gap. Your ability to automate IT services qualifies your team to offer and manage digital services for your business teams. Join Eveline Oehrlich, VP and Research Director at Research In Action and Michael Pott, Product Marketing Manager at Micro Focus for a one-hour session to explore the convergence of IT, Enterprise and Operational Service Management touching on the human, process and technology requirements for such a digital service transformation journey. Learn how to go about managing any service efficiently and effectively and get ready for intelligent service automation and intelligent services through tactical and strategic steps to your service management convergence.

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