How can your ESM & ITSM support the new norm?

Presented by

Neville Ward, Micro Focus. Noel Hopkinson, Micro Focus and Dean Clayton, Micro focus

About this talk

Welcome to the Micro Focus Agile ESM Workshop. This on-demand event is split into two sessions – this is the first, to watch the second session, click on the link In this first session industry expert, Barclay Rae (ITSMF and SDI Consultant) provides advice and best practice methodology that will ensure your enterprise service desk remains agile and responsive to the changing needs of your business. Especially, as working from home becomes the ‘new normal’ and your service desk becomes the ‘face’ of your business for customers and employees alike. Barclay lends his expertise to demonstrate how you can utilize your current service desk to support the “new norm” and how to expand the functionality of your service desk to help maintain business continuity. Discover the importance of Agile ESM for Business Continuity today with this on-demand webinar.
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