Meet expectations of Generation Y

Presented by

Neville Ward, Micro Focus Solution Consultant

About this talk

Time for a ticketless service desk? There’s always talk about improving the User Interface/experience of service desk tools – but are today’s tools and future product roadmaps meeting the expectations of Generation Y (Millennials)? Neville Ward, confessed member of Generation GH (Grey Haired), reviews the past 20 years, and discusses whether Service Desk Innovators have simply made the improvements thought necessary? But do these tools now meet the changing requirements of Generation Y - and what does Generation Y expect from their help desk? Watch this on-demand recording of Neville, as he fundamentally rethinks how the next generation will interact with your service desk. This will not just involve tinkering with the UI or UX but how will your service desk deliver an improved IT service that meets the expectations of the next generation.
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