Digitally Transforming First Line Support

Presented by

Neville Ward, ITSM Solution Specialist, Jeremy Brown, Acct Strategist & Darragh Allen, PreSales Engineer, Micro Focus

About this talk

Digital transformation is a must for many organisations despite the increased pressure this brings the Service Desk. As a result the need for service desk manager's to balance the budget, up-skill the team and improve efficiencies is now more urgent than ever. But where do you start? Join Micro Focus Experts for this SDI Sponsored on-demand webinar, in which they discuss how AI and machine learning can be deployed to drive the automation of tasks, processes, workflows and change across your service desk. Putting automation at the heart of your service management solutions could be the answer! 3 REASONS TO WATCH: 1. Understand the best practice approach and where to start 2. Hear how others service desks are showing a quick return on investment 3. Discover new technologies and tools to help you
Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (309)
Subscribers (15953)
Micro Focus is now part of OpenText. We are one of the world’s largest enterprise software providers, delivering enterprise software to empower over 40,000 customers worldwide to succeed in the digital economy. This UK channel is designed to provide you with the very latest in our technology innovation, customer success stories and approach to help you and your company thrive in today’s rapidly evolving IT industry. The four core pillars of digital transformation we focus on are: • Accelerating your application delivery • Simplifying your IT transformation • Strengthening your cyber resilience • Analysing your data in time to act We aim to consistently share new content for our UK audiences, so subscribe now to keep up to date with the latest content we have available! For more information about OpenText, visit