Digitally Transforming First Line Support

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Presented by

Neville Ward, ITSM Solution Specialist, Jeremy Brown, Acct Strategist & Darragh Allen, PreSales Engineer, Micro Focus

About this talk

Digital transformation is a must for many organisations despite the increased pressure this brings the Service Desk. As a result the need for service desk manager's to balance the budget, up-skill the team and improve efficiencies is now more urgent than ever. But where do you start? Join Micro Focus Experts for this SDI Sponsored on-demand webinar, in which they discuss how AI and machine learning can be deployed to drive the automation of tasks, processes, workflows and change across your service desk. Putting automation at the heart of your service management solutions could be the answer! 3 REASONS TO WATCH: 1. Understand the best practice approach and where to start 2. Hear how others service desks are showing a quick return on investment 3. Discover new technologies and tools to help you

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