Actionable insights – Adapting your ITSM to meet your ever-changing needs

Presented by

Nev Ward, International Region SMAX Sales Engineering Lead, Micro Focus

About this talk

Our uncertain and volatile business environment has made one thing perfectly clear—we need a new and better way to manage change. Our ability to absorb future shocks, recover rapidly and meet the demand for innovative, cost-effective IT services depends on it. There is a direct connection between customer experience, employee experience and revenue. IT faces too much work, too little time and too few resources to satisfy business and employee demands. The best approach is workflow automation across the enterprise to help improve the employee experience through smart, AI-based automation. Join us to learn how Micro Focus SMAX harnesses smart automation across service management from user requests to change management.
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