SITS Virtual Summit - Why Modern Business Requires Modern ITSM

Presented by

Noel Hopkinson, Senior Pre-sales Consultant, Micro Focus

About this talk

The need to quickly evolve your organisation’s ITSM capabilities has now, more than ever, become imperative. There’s a common theme that runs through much of what’s needed – that modern ITSM capabilities need to reflect the mantra of “better, faster, cheaper.” There is a direct connection between customer experience, employee experience and revenue. IT faces too much work, too little time and too few resources to satisfy business and employee demands. The best approach is workflow automation to help improve the employee experience across all functions and departments within the enterprise in a single user portal through smart, AI-based automation. Join us to learn why IT leaders are relying more and more on automation, AI, and analytics to redefine IT service management and how Micro Focus SMAX can help accelerate this transition across service management from user requests to change management.

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (431)
Subscribers (15944)
Micro Focus is now part of OpenText. We are one of the world’s largest enterprise software providers, delivering enterprise software to empower over 40,000 customers worldwide to succeed in the digital economy. This UK channel is designed to provide you with the very latest in our technology innovation, customer success stories and approach to help you and your company thrive in today’s rapidly evolving IT industry. The four core pillars of digital transformation we focus on are: • Accelerating your application delivery • Simplifying your IT transformation • Strengthening your cyber resilience • Analysing your data in time to act We aim to consistently share new content for our UK audiences, so subscribe now to keep up to date with the latest content we have available! For more information about OpenText, visit