SITS Virtual Summit - Why Modern Business Requires Modern ITSM

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Presented by

Noel Hopkinson, Senior Pre-sales Consultant, Micro Focus

About this talk

The need to quickly evolve your organisation’s ITSM capabilities has now, more than ever, become imperative. There’s a common theme that runs through much of what’s needed – that modern ITSM capabilities need to reflect the mantra of “better, faster, cheaper.” There is a direct connection between customer experience, employee experience and revenue. IT faces too much work, too little time and too few resources to satisfy business and employee demands. The best approach is workflow automation to help improve the employee experience across all functions and departments within the enterprise in a single user portal through smart, AI-based automation. Join us to learn why IT leaders are relying more and more on automation, AI, and analytics to redefine IT service management and how Micro Focus SMAX can help accelerate this transition across service management from user requests to change management.

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