Thinking Beyond IT Service Management (ITSM)

Presented by

Vesna Soraic, Head of Product Marketing and Michael Pott, Senior Product Marketing Manager, Micro Focus

About this talk

Fast, easy, personalized digital services drive our lives as consumers. As employees, we expect the same level of consumer-style service at work. Enterprise Service Management (ESM) can help satisfy employees in the digital workforce by standardizing and unifying methods for service delivery and support—and by automating digital workflows across IT and business functions. With modern AI, machine learning, and robotic process automation, your ESM software implementation can be a painless one. Join this webinar to learn how ESM makes it possible to: • Deliver superior and consistent employee experiences. • Extend your IT service desk reach. • Collaborate without effort. Discover how to create better workplaces for everyone—and how Micro Focus Enterprise Service Management solutions can help.

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