The Hottest Trends in Enterprise Service Management

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Presented by

Dean Clayton, International Product Manager, Micro Focus & Noel Hopkinson, Senior Pre-sales Consultant, Micro Focus

About this talk

In 2022 and beyond, companies of all sizes are focused on innovation – not only by adopting new technologies – but also by rethinking how they’ve traditionally approached delivering goods and services, both to their customers and their own employees. That is why Service management today is all about transforming your business. But how can you transform when you’re being squeezed from all directions? Join this live session as we explore the latest trends, challenges and best practices in relation to delivering a modern, intuitive, multi-channel experience for both customers and employees.

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