How smart companies use voice and bots to get and keep more customers

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Bold360 by LogMeIn

About this talk

The landscape of voice and chatbot-to-customer interactions is blowing up. Whether it’s a trusted AI assistant like Alexa or Google Home, or an integrated voice or chatbot tool within a brand interface like Kayak’s customer service experience, customers are increasingly willing to engage with brands via voice chat. AI assistants are getting smarter, and becoming capable of helping consumers sort through the avalanche of choices available in every decision, from buying phone plans to toothbrushes. And your marketing efforts will have to shift priorities in a major way to capture the attention of these newly connected customers as assistants get smarter and customers learn they can rely on their results. To hear about actual voice chat use cases, the differences between integrated bots and AI assistants, and how to leverage voice and bots for amaze-and-delight experiences right now, don’t miss this VB Live event! Register here for free. Attend this webinar and learn: * How bots and voice are uniquely positioned to help customers make purchasing decisions * How brands can address the advantages of integrated bots and an AI trusted assistant like Alexa * The best ways to leverage voice and bots to optimize the customer experience * What's next for voice and bots Speakers: * Bharath Kadaba, Chief Innovation Officer, Intuit * Ryan Lester, Director, Customer Engagement Technologies, LogMein * Matthias Keller, Chief Scientist & SVP Technology, Kayak * Russ Tar, VP EMEA, Artificial Solutions * Rachael Brownell, Moderator, VentureBeat Sponsored by Bold360 by LogMeIn

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