itSMF USA is the definitive & authoritative source for the advancement of IT Service Management Best Practices.

To view an ITSM English-Spanish dictionary, go to: http://itsmf.es/index.asp?Page=82
This program will be presented entirely in Spanish!
ITIL®, ISO/IEC 20000 & CobIT: The Perfect Combination to go from Service Management to IT Governance 
featuring Ricard Pons Pallares, itSMF Spain and member of the Technical Experts Council of IBM SPGI
and
ITIL® /ISO20000 Professional Certification: Myth and Reality featuring Alejandro Debenedet, EXIN & itSMF Argentina

itSMF el Foro Conferencia via Internet

Too often, ISO/IEC 20000 is perceived as a “prize” awarded to organizations with mature ITSM processes.   The truth is that ISO/IEC 20000 describes the minimum critical activities that organizations should be executing to manage their services and ensure continual service improvement.  This presentation will some focus on  the practical aspects of ISO/IEC 20000 and how the standard can be used to support new or existing ITSM initiatives.

ISO/IEC 20000 is Not Scary

Bill Cunningham, SIG Program Chair, will lead participants from Emory, Clemson, Georgia State, and Fresno State in a panel discussion exploring how today's economic realities have shaped ITIL/Service Management strategies in higher ed, both for better and for worse.

ITIL, Higher Ed, and The Economy

A number of Configuration Management System (CMS) vendors, understanding the complexities of sharing data across product boundaries, have developed a specification to simplify sharing this data via federation. CA, along with other vendors, formed the Configuration Management Database Federation (CMDBf) Working Group. The CMDBf provides a vendor-neutral standard for federating CMDBs and other management data repositories. As the standard becomes more widely used, it will ease the task of federation with external sources and implementation of Service Asset and Configuration Management and CMS. With a recent update just approved and published by the DMTF, we invite you to join us and learn the value of standards-based CMDB federation and how you can reduce the cost and uncertainty of your IT deployments and foster better decisions to increase service availability and decrease resource consumption.

Ram Melkote is the Product Manager for CA CMDB. He manages the product strategy for CA CMDB along with the product federations that underlie the Unified Service Model (USM). Ram has over 20 years of cross functional experience in the IT industry across service management, IT applications, SOA , BPM, Middleware, Databases, and Systems Management. 

Marv Waschke is a development VP and Senior Advisor in Product Management in the CA Chief Architect’s office.  Marv began work with network and telecommunications management applications at a large aerospace company where he began work on the product that eventually became the CA Service Desk. He participated in the design and development of the CA CMDB. He represents CA on the CMDB Federation working group and was an author of the recently released DMTF CMDB federation standard.

The Value of Standards-based CMDB Federation

"Please join us for a presentation by Jack Probst, a leading ITSM expert and a follow-on Q&A session.  Jack will discuss Service Portfolios and Service Catalogs in Higher Ed.  Jack will also consider the criticality of communication with an eye toward setting clear expectations, communicating benefits, and driving awareness."

Developing IT Services in Higher Ed

Understanding the audit process involved for an organization to become ISO/IEC 20000 from a representative of a Registered Certification Board (RCB)

The ISO/IEC 20000 Certification Process

Virtualization, like most technology innovations, has had its share of success stories and failures.  This presentation asks the question “What is the difference between a success and failure in the virtualization?”.  David Cannon will consider the standard answers given to this question and then explore what they mean in the context of Service Management.  The answers will probably not be surprising, but the way they have been applied may be!

Virtualization – Management Solution or Challenge?

An overview of ISO/IEC 20000, the international standard for IT Service Management

What is ISO/IEC 20000?

Service

Management

ISO/IEC

20000

ITSM

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

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What is ISO/IEC 20000?

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