ISO/IEC 20000 is Not Scary

Presented by

Jayne Groll

About this talk

Too often, ISO/IEC 20000 is perceived as a “prize” awarded to organizations with mature ITSM processes. The truth is that ISO/IEC 20000 describes the minimum critical activities that organizations should be executing to manage their services and ensure continual service improvement. This presentation will some focus on the practical aspects of ISO/IEC 20000 and how the standard can be used to support new or existing ITSM initiatives.

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