Best Practice: Optimizing Data Center Efficiency & Sustainability

We all know technology can improve the customer experience, but exactly which technologies and how do we apply them? Too much technology, too quickly deployed can result in frustration and failure.
In this webinar, we will review some fascinating, real-world case studies of how companies transformed their customer experience. We'll address:
• What were their challenges?
• Which technologies were key in their transformation?
• Who ran the project?
• How did they measure success?

We look forward to sharing this information with you!

This webinar will outline how successful Digital Transformation requires an evolution of traditional Enterprise Architecture and Security practices.

This will include a brief history of today's rapid paradigm shifts, drivers, benefits and challenges.

Key considerations among several related areas:
- FOSS, mobile
- Cloud architecture & deployment models
- Agile DevOps vs. traditional governance
- Traditional app architecture vs. CloudNative Microservices & FaaS/Serverless
- The rapidly changing data landscape (OLTP/OLAP -- BigData & Streaming Analytics)

Todd Jobson will explore the impact in several of these areas related to successful Digital Transformation, Enterprise Cloud Architecture, as well as considerations related to security. While not intended to be a comprehensive nor prescriptive webinar, it will include several strategic recommendations along with inter-related tactical considerations that most enterprises will encounter along the complex path of Digital Transformation.

About the Speaker:
Todd Jobson is the CTO & Co-Founder of TechThought.org and has 25 years of experience as both a strategic & tactical thought leader across some of the most demanding business & technically complex mission critical environments. His background has included SW Engineer/Manager developing Nuclear Reactor Control & RealTime access control systems for NYPA, directing application architecture & global Integration (as far as Moscow, Russia) as Chief Technologist for SAI, leading a decade of Enterprise (Fortune 50) client architecture & delivery engagements for Sun Microsystems Professional Services, to conducting Enterprise-wide Digital Transformation Workshops/ Assessments & Future State Cloud Architecture enablement for dozens of Oracle's largest customers.

Enterprise technology has gone through a major shift, and understanding that shift is a prerequisite for a winning game plan. To fully appreciate the new approach, companies must ask some basic questions.

- How is today’s IT different from an organizational perspective?
- Which driving factors are contributing to the flood of new technology trends?
- What are the behaviors that stem from this fundamental IT change?
- What steps should a company take to move forward?

This webinar relies on research across a variety of topics and conversations with IT professionals to provide a description of the way technology is integrated into modern business.

Seth Robinson is the senior director of technology analysis for CompTIA, the leading trade association for the IT industry. In this role, he analyzes technology trends in the IT industry and provides insight into trend drivers and future direction.

Targeted attacks are now an established part of the threat landscape and in 2017 the headlines were full of news about sophisticated attacks of all kinds. Some were highly-targeted, others affected many businesses and quickly reached epidemic proportions. Often the motive was clear - to gather data, to make money, to cause damage and disruption. But sometimes the lines between these became blurred.

It's clear that organisations of all kinds need to understand and prepare for cyber-threats affecting their sector. And this must start with an understanding of the current threat landscape and how it's likely to develop.

This presentation will outline the trends we're seeing and offer some predictions for 2018 and beyond - based on our analysis of attacks in 2017.

About the presenter:
David joined Kaspersky Lab in 2004. He is a member of the company's Global Research and Analysis Team and has worked in the anti-malware industry since 1990 in a variety of roles, including that of Senior Technology Consultant at Dr Solomon's Software, and Systems Engineer and Product Manager at McAfee.

In his current role, David regularly delivers presentations on malware and other IT security threats at industry events, highlighting what organisations and consumers can do to stay safe online. He also provides comment to broadcast and print media on the ever-changing cyber-security and threat landscape. David has a strong interest in malware, ID theft and the human aspects of security, and is a knowledgeable advisor on all aspects of online security.

David is regularly mentioned in national print press as a cyber-security expert and has a wealth of experience in being filmed for such programmes as Good Morning Britain and BBC News.

Join this live conversation between two senior IT staff of a fictitious company charged with the successful execution of an outsourced arrangement that has just passed its two-year anniversary. Gain insight into the difficulties they are experiencing, their search for the root causes and their development of a plan to deliver targeted improvement.

The conversation includes how they hope to convince the business that they are fully committed to service its needs. How will they tackle the business perception that IT is defending poor support at high prices? How can they motivate the supplier to provide the services needed whilst making a fair return?

About the presenters:
Finsbury Sourcing provides specialist IT and Telecommunications outsourcing project management and consultancy services with a focus on practical implementation. Many of our assignments involve fixing problems in under-performing outsource agreements and the interaction between the parties.

Brendan Mulreany is a director of Finsbury. He has been involved in delivering services for more than 30 years, during which he has worked on some of the largest and most challenging multi-national services in UK, Europe, US and Australia. He has degrees in law and science.

William Hooper is a director of Finsbury. He too has worked on some of the world’s largest IT services, recovering and restoring performance. He is a practitioner and acts as an Expert Witness in legal disputes. He holds an MBA and a bachelor’s degree in engineering.

Both have many years’ experience delivering services as supplier and working client-side.

Business is becoming ever more digital, and both BizOps and DevOps teams have more technologies, vendors, and products on their roadmaps than ever before.

Join this roundtable panel discussion for an in-depth look at agile IT and how DevOps, NetOps, automation, and technologies like CI/CD are evolving the IT and software development landscape.

Moderator: Haidee McMahon, Senior Engineering Manager, WPEngine
Panelists: Tarak Modi, CTO, TekNirvana and Kingston Smiler, Co-Founder, PALC Networks, Joe Cantwell, Senior Software Engineer at WP Engine

You've got firewalls, antimalware, next-generation endpoint security, and NAC. You're rolling out CASB and analytics, and extending protection to cloud, mobile, and IoT resources. But how does it all come together?

This webinar reveals what a next-generation security architecture looks like--and which technologies, and vendors, should be part of it.

What makes a truly successful customer interaction? How does that one interaction escalate into an engaged customer with a positive overall customer experience? And more broadly speaking, how do companies evaluate their overall customer engagement strategies?

Based on Nemertes' real-world data, we'll review the metrics companies use to evaluate customer success, why, and how much improvement they are seeing. We will cover:
• Revenue increase (overall and digital)
• CSAT, NPS and other rating changes
• Cost reduction
• Agent retention
• Customer retention

We look forward to sharing this information with you!

Nemertes recently completed an extensive research project evaluating how companies are transforming their customer experience. In the second episode of our Digital Customer Experience webinar series, you'll learn:
• How are companies organizing to transform CX?
• Who runs the projects, and who is on the teams?
• What is a typical budget for digital CX?
• What technologies are crucial for success?
• How do companies measure success?
• Which vendors receive the highest scores from their customers?

We look forward to sharing this information with you!

Network-intensive applications, like networked storage or clustered computing, require a network infrastructure with high bandwidth and low latency. Remote Direct Memory Access (RDMA) supports zero-copy data transfers by enabling movement of data directly to or from application memory. This results in high bandwidth, low latency networking with little involvement from the CPU.

In the next SNIA ESF “Great Storage Debates” series webcasts, we’ll be examining two commonly known RDMA protocols that run over Ethernet; RDMA over Converged Ethernet (RoCE) and IETF-standard iWARP. Both are Ethernet-based RDMA technologies that reduce the amount of CPU overhead in transferring data among servers and storage systems.

The goal of this presentation is to provide a solid foundation on both RDMA technologies in a vendor-neutral setting that discusses the capabilities and use cases for each so that attendees can become more informed and make educated decisions.

Join to hear the following questions addressed:

•Both RoCE and iWARP support RDMA over Ethernet, but what are the differences?
•Use cases for RoCE and iWARP and what differentiates them?
•UDP/IP and TCP/IP: which uses which and what are the advantages and disadvantages?
•What are the software and hardware requirements for each?
•What are the performance/latency differences of each?

Join our SNIA experts as they answer all these questions and more on this next Great Storage Debate

After you watch the webcast, check out the Q&A blog http://bit.ly/2OH6su8

This webinar is part of BrightTALK's Ask the Expert Series.

Join Simon Evans, CTO of Amido, as he takes a technical deep dive into key priorities for next-gen CTOs and what they should be considering for their 2020 strategy and beyond.

Simon will bring perspective from both the CTO of a consultancy, but also from the perspective of their clientele who are primarily Enterprise CTOs.

Join us for this live Q&A and get all of your questions answered!