Will Experiences of Your Services Captivate at the Speed of Thought?

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Kobi Korsah, CA Technologies
The revolution driven by mobile and cloud technologies is redrawing business fortunes. Always-on customers armed with smart technology and unlimited choices at their fingertips are reshaping markets at the speed of thought. Meanwhile, competitors and innovative new foes are applying this 21st Century IT to revitalize familiar offerings, build new services, and even create new markets to captivate customers.
Despite a flat IT budget and limited resources can you afford not to increase IT reaction speed and innovation? What will slow reactions or service experiences do to your business? How realistic are your service innovation prospects or chances of playing in those new markets?
Too much time and resource is wrapped up in ‘keeping the lights on’. Not nearly enough is spent on innovation to deliver strategic business advantage. Join us and Ignite IT to transform your organization from strictly maintaining technology to driving new business innovation by improving efficiency and harnessing IT complexity to deliver business sophistication.
Jun 6 2012
52 mins
Will Experiences of Your Services Captivate at the Speed of Thought?
Join us for this summit:
  • Channel
  • Channel profile
  • Unleash Your Voice: UC in the Cloud Jul 15 2015 3:00 pm UTC 45 mins
    Brian Moore, VP of Sales, Jive Communications
    The benefits of deploying your UC in the cloud are becoming more and more compelling. In this webinar we will discuss the ability of Cloud UC platforms to reduce costs, add flexibility, and increase ease of use. The UC suite as well as cloud deployment technology are changing the way organizations interact and operate. Learn how your business can benefit from this powerful solution and Unleash Your Voice!
  • Dynamic Service Chaining with SDN Jul 14 2015 6:00 pm UTC 45 mins
    Ajay Sahai, ConteXtream
    Traditional data center network architectures are static and manually provisioned making them very inflexible and unsuitable for agility required for a cloud-based model. Dynamic Service Chaining solution using Software Defined Networking (SDN) technology provides the scale and agility that the network service providers need for simplifying integration and management of network service functions. Service Providers can use such a solution to build rapidly scalable agile networks while simultaneously optimizing the usage of compute and networking resources – consequently increasing their return on assets.
  • For Security Sake: Consolidate Your Secure Remote Access Infrastructure Jul 14 2015 5:00 pm UTC 60 mins
    Prakash Mana, Director of Product Management, Citrix; Akhilesh Dhawan, Principal Product Marketing Manager, Citrix
    Securely managing a cohesive network infrastructure of essential enterprise apps and data has never been more challenging. In this webinar, we will cover day-in-the-life scenarios, highlighting challenges faced by IT teams in providing secure remote access to support mobility and security via centrally hosted applications, data and systems. We will then discuss how consolidating multiple access gateways, including mobile-specific gateways and classic SSL VPNs, with Citrix NetScaler with Unified Gateway helps provide One URL for secure remote access while reducing TCO, simplifying IT, strengthening security and ensuring a high-definition experience for both mobile and traditional application users.
  • The 2015 Ethernet Roadmap For Networked Storage Jun 30 2015 5:00 pm UTC 75 mins
    Scott Kipp, President of the Ethernet Alliance; Dave Chalupsky, Chair, IEEE P802.3bq/bz TFs; David Fair, Chair - SNIA-ESF
    For over three decades, Ethernet has advanced on a simple “powers-of-ten” speed increases, and this model has served the industry well. Ethernet is changing in big ways and the Ethernet Alliance has captured the latest changes in the 2015 Ethernet Roadmap. SNIA is pleased to welcome Scott Kipp, President of the Ethernet Alliance and David Chalupsky, Chair IEEE P802.3bq/bz TFs and the Ethernet Alliance BASE-T Subcommittee to present the Ethernet Alliance’s 2015 Ethernet Roadmap for the networking technology that underlies most of future network storage.

    SNIA has focused on protocols and usage models and more or less just takes Ethernet for granted. The biggest technology disruption in the storage space is the emergence into the mainstream of Non-Volatile Memory (NVM), FLASH in particular. NVM increasingly moves system bottlenecks from the storage subsystem to the network. Developments in NVM -- most recently 3D FLASH -- assure that the cost per GB will continue aggressive declines and demand for bandwidth will go up. NVM will become more prevalent, making the roadmap for Ethernet increasingly more important to the storage networking community.
  • Innovation in NAS – How Cloud NAS Ends File Storage Pain Recorded: Jun 25 2015 46 mins
    Fred Pinkett, ‎Senior Director Product Marketing, Nasuni
    The growth of unstructured data, especially files, continues unabated and strains IT resources to the breaking point. It’s not just the storage of that data, but backing it up, providing for disaster recovery and making the data available in distributed offices for collaboration all wreak havoc on staff and budgets. It’s time for an innovative new approach to NAS that takes advantage of the cloud, while still providing local access and performance to users in the home office and remote offices alike, not to mention making files available to mobile users. With backup, DR and central management built-in, Cloud NAS saves time and money by eliminating the need for separate technologies for each of these functions.

    Learn about Cloud NAS - the NAS innovation that solves the challenges of file data storage, protection and access across the enterprise, costs less to own and manage, and ends the cycle of NAS hardware refreshes forever.
  • Myopia in Storage Innovation Recorded: Jun 25 2015 33 mins
    Todd Mace, Product Manager, PernixData
    In an industry where there is a plethora of storage selections it can be difficult to see through the cloudy matrix of options and new innovations that are on the horizon. Instead of having a short-sighted focus, this webinar will bring to light the innovations that are happening now that will reshape the storage industry for years to come.
  • Preparing for Disasters that Will Actually Happen Recorded: Jun 25 2015 62 mins
    George Crump, Storage Switzerland
    Join Storage Switzerland and Accelerite for a live webinar “How To Prepare for the Disasters that Will Actually Happen”. In this webinar we will discuss how these types of man-made disasters differ from natural disasters, why they’re more costly than natural disasters and what steps IT professionals must take, right now, to make sure their businesses can recover from them.

    All registrants attending the live webinar will also be entered into a drawing to win an Apple Watch given away after the webinar.
  • Reimagining Legacy Storage Strategies Recorded: Jun 25 2015 55 mins
    Sean Derrington, Sr. Director, Product Management, Exablox
    As the amount of unstructured data continues to soar, managing this content has become overly complex and expensive. 30-year-old RAID-based strategies are not a scalable solution for the future. Organizations of all sizes need to reevaluate their storage strategy for both primary and data protection storage. Next generation solutions designed to easily scale capacity and performance are a must to support ever-changing business requirements.
  • Data Protection in Transition to the Cloud Recorded: Jun 25 2015 47 mins
    Fabio Di Niro, SNIA Italy Committee (Cisco)
    Organizations of all types and sizes are moving many, but usually not all, applications and data to public and private clouds, and the hybrid environments thus created are an increasing challenge for those responsible for data protection. There are many new services available in the cloud for backup and disaster recovery that can help, but IT managers want to avoid setting up separate data protection procedures for each of the parts of their hybrid environments.

    Learning Objectives

    - Have a clear understanding of how current trends in data protection and in cloud-based computing and storage are impacting each other.
    - Gain increased knowledge regarding new cloud-based alternative approaches for data protection.
    - Have the ability to make good decisions when changes in data protection are required by new hybrid in-house plus cloud environments.
  • Staying agile in the age of the customer: how the cloud powers contact center Recorded: Jun 24 2015 26 mins
    Niel Levonius, Director, RingCentral Product Marketing
    Forrester Research has stated that we are in the Age of the Customer. US Consumers say they’ve had unsatisfactory service interactions and want resolution on their terms. The proliferation of customer devices has shifted perspectives and expectations, increasing the need for companies to be available to customers across channels and on the customer’s terms. Join Niel Levonius as he discusses the age of the customer and how a cloud contact center supports the customer on their terms.
  • Old Systems, New Devices: Modernizing & Mobilizing Legacy Systems Recorded: Jun 24 2015 37 mins
    Jerry Zeephat, Manager of Global Product Marketing, OutSystems; Stacey Levine, Senior Solutions Engineer, OutSystems
    Stuck between a rock and a hard place? Whether it’s IBM iSeries/AS400, Lotus Notes, Oracle Forms, or any number of other older systems that the business depends on… you’ve got growingly vocal users with mobile devices that need those critical apps on the go. It may sound daunting, but there’s no need for a massively expensive rip-and-replace project to bring your apps into the future. Join us for this session, and we’ll show you how to modernize your legacy systems quickly and painlessly, with relevant real-world examples of businesses that have transformed their reliable “systems of yesterday” into a modern, mobile competitive advantage.
  • Overcoming Storage Challenges And Modernizing Your Data Center Recorded: Jun 24 2015 47 mins
    Peter McCallum, FalconStor
    Managing data is more crucial and complex than ever. Businesses are looking for innovative data management solutions that allow them to optimize their business with more flexibility and efficiency. Intelligent Abstraction is an enabling technology that simplifies the movement of information and data services for cloud deployment. When Intelligent Abstraction is introduced into a traditional data center, the cost and complexity of operating that IT infrastructure can be significantly reduced. Open, integrated software solutions reduce vendor lock-in and give organizations the freedom to choose the applications and hardware components that make the best sense for their business, now and as they grow into the future.
  • Avoiding Storage Upgrades: The Battle for Resources in VMware Environments Recorded: Jun 24 2015 14 mins
    George Crump, President & Founder, Storage Switzerland; Rod Bagg, VP of Customer Support, Nimble Storage
    In today’s heavily virtualized data centers, VMware environments have the propensity to become massive battlegrounds over precious resources among VMs. Some VMs become bullies; they consume more than their fair share of resources, causing latency and performance bottlenecks that threaten other workloads by starving out neighboring VMs.

    In this video, guru George Crump of Storage Switzerland and Nimble Storage VP of Support Rod Bagg serve up a detailed whiteboard analysis of VM resource contention, and discuss how a data science approach is instrumental in providing the visibility necessary to resolve the issue, without forcing IT teams to resort to unnecessary storage upgrades.
  • The Importance of BCDR as Storage Explodes Recorded: Jun 24 2015 38 mins
    Seth Robinson, Sr. Director Technology Analysis, CompTIA
    Data is exploding—to the tune of doubling in size every two years. Of course, storage is exploding too as businesses look for ways to hold on to all their data as they analyze and extract insights. With all this growth, business continuity and disaster recovery are areas that can sometimes be overlooked. This webinar will discuss the growth of data and why it is becoming even more important for businesses, then explore the basics behind building a BC/DR strategy that will ensure smooth operations.
  • To Flash or Not to Flash isn’t the Question - HOW to Flash is the Question Recorded: Jun 24 2015 27 mins
    Rob Commins, Vice President, Product Marketing
    For most IT storage managers, the all-flash data center is still quite a ways off. Hybrid flash systems address performance workloads for most applications, and when all-flash arrays are used, they are typically used with traditional disk based systems, making a “heterogeneous hybrid” storage environment. How do IT managers decide what approach is best, and how much flash is enough? Is there enough of a price-performance difference to warrant looking at different flash approaches? Are there data management challenges or opportunities with hybrid versus all-flash?

    Come hear how end users of both hybrid and all-flash storage systems arrived at their decisions and how their solutions are operating versus expectations. Storage upstart, Tegile Systems, carries both all-flash and hybrid systems and will share additional data and recommendations.
  • Three Reasons SDS Needs to go Back to School Recorded: Jun 24 2015 59 mins
    George Crump, Storage Switzerland
    Software Defined Storage (SDS) has fundamentally changed the way storage hardware is purchased by abstracting storage services from the physical hardware. But to reach its full potential SDS needs to go back to school. Join us for this live webinar with George Crump, Lead Analyst at Storage Switzerland and Andrew Flint, VP of Marketing at ioFABRIC as they discuss why SDS has more to learn to deliver the next level of efficiency in the data center.

    In this webinar you will learn:

    •How SDS can drive better storage efficiency
    •How SDS solutions can become more automated
    •Why SDS does NOT need to be hyper-converged
  • Software-Defined Storage: Key Benefits and Use Cases Recorded: Jun 23 2015 42 mins
    George Hamilton, Senior Manager, Product Marketing, Emerging Technologies Division
    Software-defined Storage is much more than marketing buzz. Software-defined storage transforms today’s complex storage environments into simple, extensible and open platforms that are more agile and responsive to business users, developers and customers. SDS also delivers modern storage and data services as software-based services that can leverage existing infrastructure or commodity platforms to radically change storage economics and provide a clear path to the cloud.

    Join us to discover how you can use SDS to shift resources from repetitive, manual administrative tasks to innovative new data services that give you a competitive advantage.
  • 5 Enterprise Storage Trends Changing the Data Center For Good Recorded: Jun 23 2015 61 mins
    Howard Marks & Scott Jeschonek
    Storage is hot again. After years of storage being buried in the commodity category, new technologies are getting the attention of data center innovators. In this webinar, Howard Marks of DeepStorage.net and Scott Jeschonek of Avere Systems will talk about five trends driving development and providing enterprise benefits too attractive to ignore. Get a fun and informative overview of "what's hot in storage" in this complimentary webcast which will cover big changes like object storage, cloud bursting, brokering and more.
  • Understand vSphere 6.0 VVOL Implementations from Leading Vendors Recorded: Jun 23 2015 64 mins
    Tom Fenton, Senior Validation Engineer, Taneja Group & George Wagner, Senior Manager Marketing, NexGen Storage
    VMware vSphere 6.0 Virtual Volumes allow vendors to integrate a variety of storage capabilities at a per-VM level, but vendor implementations vary greatly. Join this webinar to get a first look at what you can expect from the VVOL integration from leading vendors. Guest speaker Tom Fenton, Senior Validation Engineer from Taneja Group, who has had conversations with a large number of both vendors and end users about their VMware environment, will lead this vendor-neutral discussion on the state of the VVOL market.
  • Forrester Webinar - Proficiently Producing Productive People in Contact Centers Recorded: Jun 23 2015 65 mins
    Art Schoeller, Vice President, Principal Analyst, Forrester; Mayur Anadkat, Director of Product and Solution Marketing, Five9
    This webinar will explain how contact centers can improve their agent productivity, and how that effects overall company bottom line. Join Five9 guest Forrester Research analyst Art Schoeller as he explains the value of top-notch behind the scene tools in your contact center.

    As customers continue to demand higher quality service interactions, the contact center agent has had to step up to the challenge. But is the technology behind the scenes promoting these improvements, or hindering the entire process?

    Between self-service to omnichannel solutions, there are a multitude of avenues in which agents can assist in customer interactions. Having the right solution as the driving force behind the scenes in your contact center enables agents to not only better serve customers, but improve efficiency and ultimately sell more.

    Attendees of this webinar will learn:
    •How to handle increasingly complex customer interactions
    •What to look for to efficiently manage multiple channels
    •Additional tools that agents should have at their fingertips to better answer customer inquiries
best practices for achieving enterprise IT efficiency
The Enterprise Architecture channel presents the next generation of enterprise IT: recognizing the strategic importance of the data center to make companies more nimble and competitive. These presentations will help demanding IT professionals achieve flexibility, scalability and performance with reduced risk and complexity.

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  • Title: Will Experiences of Your Services Captivate at the Speed of Thought?
  • Live at: Jun 6 2012 2:00 pm
  • Presented by: Kobi Korsah, CA Technologies
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