Evolving the Customer Journey with Automation

Presented by

Gana Subramaniyan, CIO, Everise

About this talk

Today, with the impact of COVID-19, many organizations reach out via virtual means to their customers for vital services, adapting their business models to the new market reality. As the customer experience (CX) has become a major focus of brands, how do you build a CX journey that supports customers and employees using automation? Join Gana Subramaniyan, CIO of technology-based global outsourcing firm Everise, for the latest successful customer, employee, and business automation trends.

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