Using AIOps: Reducing MTTR in production environments

Presented by

Robert Shimonski, Director- IS Operations Center and Enterprise Tools | Northwell Health

About this talk

This session will cover real world product problems that can be solved with AIOps solutions in real time. The coverage of AIOps as a platform will be discussed to include when and where to use it, why you should use it and the benefits it can bring to you beyond traditional FCAPS solutions. The brief coverage of AIOps will be followed up by common problems found in production environments and how older antiquated tools to not allow for more efficient workflows. How to reduce noise, increase the compression rate, lower MTTR and more common requirements for today's busy Ops Centers will be discussed. The last part of the session will cover the evolution of AIOps to include staff training, the use of automation, AI/ML, webhooks, deduplication, setting up actions in tools such as ServiceNow, setting up workflows for response and more. Key takeaways: - Overview of AIOps concepts and requirements. - Coverage of real-world problems solved with AIOps. - Evolution of AIOps (today and future). - How to reduce noise, increase efficiency. - How to get AI/ML to work for you and reduce overhead. - How to use AIOps to reduce MTTR. - Using AIOps in crisis situations.

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