Rethinking Unified Comms User Adoption

Presented by

Blair Pheasant, President & Principal Analyst | COMMfusion LLC

About this talk

The “If you deploy it, they will use it” approach doesn’t work when it comes to UCC. Too many IT professionals focus exclusively on the architecture and design for UCC solutions, without taking into account the role of end user usage, adoption, and training to drive the overall success of a UCC. solution. This session we will focus on why end user adoption and training are so important, key findings from a usage and adoption study, and steps to drive adoption in order to get the most out of your UCC solution. Key Takeaways - Why usage and adoption are even more important than the UCC technology itself - How to develop a UCC end user adoption strategy - Best practices for UCC training and adoption - How to overcome some of the roadblocks to driving user adoption
Related topics:

More from this channel

Upcoming talks (5)
On-demand talks (415)
Subscribers (62164)
The Enterprise Architecture channel presents the next generation of Enterprise IT: recognizing the strategic importance of digital transformation and the data center to make companies more nimble and competitive. These presentations will help demanding IT and BizOps professionals achieve flexibility, scalability and performance with reduced risk and complexity.