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Intelligent ITOps: Harnessing AI and Automation for Resilient Enterprise Systems

Presented by

Guru Rajam, Managing Director & Rajib Deb, AI & Data Specialist Leader | Deloitte

About this talk

As digital ecosystems grow increasingly intricate and interdependent, IT operations teams find themselves navigating a labyrinth of complexity while stakeholders demand flawless performance. Traditional reactive approaches to IT operations are proving insufficient, with technical issues costing organisations an average of $5,600 per minute in lost productivity and revenue. The integration of artificial intelligence, generative AI, and autonomous agents represents a major shift in operational resilience. By implementing intelligent frameworks that can identify issues, understand their origins, and autonomously resolve problems across IT and business systems, organizations can transform from reactive firefighting to proactive management. This evolution requires fundamental changes in how enterprises approach automation, cross-system data integration, and operational culture—but delivers dramatic improvements in system reliability, cost efficiency, and business alignment. Join Guru Rajaram and Rajib Deb from Deloitte's AI & Data practice to explore how reimagined IT operations can drive measurable business value through proactive, resilient systems. Key Takeaways: - Understand the architectural components of AI-powered operations frameworks that enable autonomous issue detection and resolution - Learn practical strategies for implementing intelligent automation that scales across enterprise systems - Discover approaches for integrating generative and agentic AI capabilities into existing operational workflows - Explore methods for measuring business impact and ROI of advanced IT operations - Gain insights into the organizational and cultural changes needed to successfully adopt AI-driven operations
Enterprise Architecture

Enterprise Architecture

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Best practices for achieving Enterprise IT and operational efficiency.
The Enterprise Architecture channel presents the next generation of Enterprise IT: recognizing the strategic importance of digital transformation and the data center to make companies more nimble and competitive. These presentations will help demanding IT and BizOps professionals achieve flexibility, scalability and performance with reduced risk and complexity.
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