Data Ctr Efficiency via IT Optimization, Standards &Collaboration

Intelligent Customer Engagement Series [Ep.5]: CX Success Stories Require Technology, Leadership, Data

A great story requires more than a compelling narrative. Marketing teams can significantly elevate their success with the right combination of leadership, technology, and data derived from well-planned customer interviews.

Crafting that perfect story requires an expanded mindset about what comprises “marketing.”

In this webinar, join Nemertes Research President Robin Gareiss, who recently completed detailed research with 518 companies on how they use advanced technologies and reshape their organizational structure to improve customer experience. Based on this research and her experience as a journalist, marketing content developer, and CX advisor, she will cover:

1. Organizational overhaul: Why a Chief Customer Officer is vital, and how the CMO and CCO work together for joint success.
2. Technology leverage: What are the key technologies and contact-center initiatives that result in measurable CX success—ultimately delivering crucial data to marketing teams that support their success stories?
3. The perfect story: How to conduct interviews that get real-world data to support your mission.

What does it mean to be protected and safe? You need the right people and the right technology. This presentation is going to go into the broad introduction of security principles in general. This will include some of the main aspects of security, including defining the terms that you must know, if you hope to have a good grasp of what makes something secure or not. We’ll be talking about the scope of security, including threats, vulnerabilities, and attacks – and what that means in real storage terms. In this live webcast we will cover:

•Protecting the data (Keeping “the bad” out)
•Threat landscape, Bad actors/hackers
•Attack vectors, attack surfaces, vulnerabilities
•Physical security issues
•Layers of protection (encryption – last line of defense)
•Remediation after a breach/incident

Cloud and Cybersecurity Series [Ep.4] Next-Generation Cybersecurity - Technology Foundations

The bad news? Threats evolve. Bad actors continue to improve their games.
The good news? Cybersecurity technology is also evolving and improving. This webinar drills down into the emerging technologies that successful cybersecurity organizations are deploying to protect their firms. Find out what works, what's a waste of resources--and how to deploy the technologies that work.

Intelligent Customer Engagement Series [Ep.4]: Analytics' Role in Improving DCX

Information is king, and without both real-time and historical data, it's nearly impossible to deliver the experience customers are expecting.

Analytics tools are providing incredible insight to companies about customer sentiment, agent performance, and predictive actions.

In this webinar, learn how successful organizations are using analytics to drive more revenue, reduce costs, and improve the customer experience.

Cloud and Cybersecurity Series [Ep.3]: Succeeding in the Multicloud

With most IT work being done in the cloud, what does it mean to be successful and what are the characteristics of highly successful cloud enterprises?

We'll dig into the what it means to be successful in the cloud and what successful organizations do more of (and less of) than their less successful peers. We'll look across technologies adopted, organizational and operational practices, and vendors embraced.

This webinar presents the highlights of Nemertes' in-depth research study of 335 organizations in 11 countries across a range of vertical industries. Later episodes will discuss security topics as well as focusing in on application development and security.

Seeking a SOC? The Time is Right!

If you're like most enterprise security professionals, you know you need a security operations center (SOC). But should you build out your own, engage a third party, or take a hybrid approach? This webinar provides you with the answers. Nemertes helps you make that decision, based on objective data from our research studies. And we provide a detailed playbook and roadmap for taking action.

Cloud and Cybersecurity Series [Ep. 2]: Mastering Multicloud - Architectures, Organizations, Building Blocks

In 2019 the balance tipped, and for the first time the majority of enterprise IT workloads are running in the cloud, not in a data center.

Enterprise IT staff need to stop thinking of cloud solutions as islands of function and special cases and begin to think of pulling it all together into a cohesive multicloud. We'll lay out the major categories of tools and systems and how they fit together, and at the organizational structures and operational practices needed to support multicloud operations.

This webinar presents the highlights of Nemertes' in-depth research study of 335 organizations in 11 countries across a range of vertical industries. Later episodes will discuss cloud organizations and operational practices, and success metrics and best practices for cloud organizations.

Join this live webcam panel moderated by Krishnan Subramanian of Rishidot Research for a technical deep-dive into enterprise DevOps and cloud-native applications.

Topics covered will include:
- Cloud-native and container-based applications
- Container security and governance in microservices
- Enterprise DevOps and how it can enable the journey to becoming cloud-native

Speakers:
- Krishnan Subramanian, Founder and Chief Research Advisor, Rishidot Research, LCC (moderator)
- Matthias Haeussler, Managing Consultant, NovaTec
- Jim Bugwadia, Founder, Nirmata Inc.

Enterprise networking needs are shifting--cloud models and new applications are driving digital transformation, according to this newly released State of the WAN Report.

To better understand networking and application performance challenges, priorities, and plans, Aryaka conducts an annual State of the WAN survey administrated to almost 800 global IT and network practitioners. In this report they discovered that almost 50% have over 100 applications, and because of this increasing complexity, IT professionals are having a hard time provisioning, optimizing, and securing their Cloud and WAN deployments.

Join us for this panel discussion as we reveal findings from the third annual global survey and insights into the State of the WAN in 2019, including:

• The biggest challenges companies are facing with their WAN
• Features IT professionals are looking for in an SD-WAN solution
• Top Applications driving WAN transformation
• Insights into N.America, Europe and APAC trends

We will also be hosting a panel at 14:00 GMT for our European folks. Please visit,
https://www.brighttalk.com/webcast/17572/365909?utm_source=AryakaEMEA

Intelligent Customer Engagement Series [Ep 3]: The Agent Experience - From Good to Great

Although organizations are busy adding self-service channels, and AI-enabled chatbots or virtual agents to their customer engagement strategies, there is no replacement for the human touch.

Successful companies are transforming the agent experience, delivering better coaching, more analytics, and improved compensation packages.

Learn how you can leverage AI and analytics to reduce contact center agent turnover rates--and ultimately improve the customer experience.

Enterprise networking needs are shifting--cloud models and new applications are driving digital transformation, according to this newly released State of the WAN Report.

To better understand networking and application performance challenges, priorities, and plans, Aryaka conducts an annual State of the WAN survey administrated to almost 800 global IT and network practitioners. In this report they discovered that almost 50% have over 100 applications, and because of this increasing complexity, IT professionals are having a hard time provisioning, optimizing, and securing their Cloud and WAN deployments.

Join us for this panel discussion as we reveal findings from the third annual global survey and insights into the State of the WAN in 2019, including:

• The biggest challenges companies are facing with their WAN
• Features IT professionals are looking for in an SD-WAN solution
• Top Applications driving WAN transformation
• Insights into N.America, Europe and APAC trends

And so much more...

Cloud & Cybersecurity Series [Ep.1]: Success Metrics, Best Practices & More

What does it take for enterprise cybersecurity teams to "up their games" to the next level of cybersecurity? What does it mean to be a "successful" cybersecurity organization, and what technologies and practices does it take to become one?

This webinar presents the highlights of Nemertes' in-depth research study of 335 organizations in 11 countries across a range of vertical industries.

We separated the best from the rest, and took an in-depth look into what made the most successful organizations that way. Participants will come away with best practices, tools, technologies, and organizational structures that contribute to success. Most importantly, they'll learn how to measure cybersecurity success--and their progress towards it.

Intelligent Customer Engagement Series [Ep.2]: Top 5 'Must-Haves' for Your Next-Generation Contact Center

Contact centers are changing--drastically and swiftly. If you're not keeping pace--or exceeding it--you'll be at a competitive disadvantage.

Learn what successful companies are doing with areas such as agent experience, interaction channels, and emerging technologies.

Based on Nemertes' brand new, detailed, Customer Experience research study with 518 organizations, this webinar will explain the five crucial items that must be on your priority list to ensure your contact center is positioned to deliver successful customer experiences.

Fibre Channel has long been known to be a very secure protocol for storage. Even so, there is no such thing as a “perfectly secure” technology, and for that reason it’s important to constantly update and protect against threats.

The sheer variety of environments in which Fibre Channel fabrics are deployed makes it very difficult to simply rely only on physical security. In fact, it’s possible to access different storage systems by different users, even when spanned over several sites. Fibre Channel enables security services to specifically address these concerns, and prevent misconfigurations or access to data by non-authorized people and machines.

This webcast is going to dive deep into the guts of security aspects of Fibre Channel, looking closely at the protocols used to implement security in a Fibre Channel fabric. In particular, we’re going to look at:

•The definitions of the protocols to authenticate Fibre Channel devices
•What are the different classes of threats, and what are the mechanisms to protect against them
•What are session keys and how to set them up
•How Fibre Channel negotiates these parameters to insure frame-by-frame integrity and confidentiality
•How Fibre Channel establishes and distributes policies across a fabric

Please join us to learn more about the technical considerations that Fibre Channel brings to the table to secure and protect your data and information.