How to ensure business continuity with IT infrastructure support

Presented by

Ilenia Zara, Product Manager of Support @ Canonical, Mike Valen, Director of Support @ Canonical

About this talk

IT infrastructure is widely used to host mission-critical applications and services that must be available 24/7. However, downtime may occur and can have significant consequences in terms of costs, revenue and company reputation. The cost and the consequences of downtime vary depending on the nature of the business, the type of infrastructure and the severity of the outage. For example, airlines, financial services and healthcare companies that rely on real-time systems for bookings, trading, and managing sensitive data, would likely experience much higher costs than a smaller company that uses its infrastructure for internal purposes. It is exactly when incidents happen that organisations realise that implementing a fix in a timely manner can be quite expensive, and allocating skills and resources to incident response in advance can pay off significantly. This is where enterprise support for IT infrastructure can be helpful, by bringing the right expertise that organisations need in the moment they need it. Support services act as an insurance policy by backing your team up 24/7 and expanding their knowledge with a valuable range of skills. In this webinar, we will talk about how enterprise support services can help you minimise downtime for your IT infrastructure. The webinar will cover: - Challenges maintaining and evolving IT infrastructure - Challenges with incidents management - How enterprise support for IT infrastructure works and how it can help you address those challenges - How to choose the partner that is right for you - How we support you at Canonical
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