Social Business - Way Beyond 2001: A New Business Model Odyssey

Presented by

Kris Vann, Actiance & Jason Breed, IBM

About this talk

The future of work is already here. Entire industries are facing nimble, new competitive threats. Organizations, using old-school processes that hamper their employees’ abilities to react, risk being displaced by web-based, crowd-sourced start-ups. We have to re-think the model and act with certainty and agility. There is significant opportunity to transform businesses through a new model. One that enables an ecosystem of agent / employee engagement to better meet the expectations of how customers want to connect to companies. One that enables employee engagement in a way they want to work within companies. In this session, you’ll learn why: • Cloud will be the basis of new business models • Data analytics will be the source of competitive advantage • Engagement (mobile/social) will be the way companies get and gain customers and employees • Businesses need a new 3-layer program to help re-invent their systems of engagement • Compliance is the necessary middleware to maintain control and make engagement possible

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