7 Deadly Sins of Customer Service in Prepaid

Presented by

Paul Logan, CEO of Contact Solutions, and hosted by Marilyn Bochicchio, CEO of Paybefore

About this talk

According to Forrester Research, better customer experience (CX) can be worth millions in annual revenue to card programs and to companies like yours. Yet, the customer experience discussion has barely even started in Prepaid. This webinar kicks it off. Topics include: • Why customer service needs to be at the top of your agenda • Seven customer service sins in prepaid that create barriers to business success • Customer service lessons learned from the leading brands

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Contact automation (in particular your IVR) doesn't have to be a dirty word. When applied correctly, this application can be a cost-savings tool that also delivers the same positive customer experience you expect from live agents. Join us as we address industry opportunities and reveal game-changing innovations.