Robert Grapes, Director of Product Management, N-able Technologies
About this talk
Business process improvement through automation is an area where IT departments and Service Providers can make an impact, while also providing an example of efficiency to the rest of the organization. The key is to automate the right type of routine tasks to realize new efficiencies, achieve a systematic approach to operations and improve technician productivity.
In this presentation you will learn about:
- Gluing together technology, people and best practices
- Achieving predictable fixed-fee engagements through automation
- Monitoring as a trigger to self-healing automation
- Delivering automation without developers