Important Considerations When Selecting Your Service Catalog Tool

Presented by

Andreas Antoniou, CTO, Biomni

About this talk

With constant business demand for new services, IT must deliver and support an ever-increasing range of physical and virtual infrastructure. With resources constrained by tighter budgets, the only solution is to manage this demand more effectively. Providing a service catalog has emerged as one of the most proven vehicles to meet this challenge. Making the decision to adopt a service catalog and following ITIL best practice around service catalog management only gets you so far. Selecting a "fit for purpose" tool that will not only meets the requirements of you and your customers today but can grow and adapt to future requirements, is essential to ensure optimum return on your investment. This session from Biomni, will reflect on the benefits of adopting a service catalog while focusing on the key features to look for when selecting a tool for the management and publication of your services and automation of resultant service requests. It will call on Biomni's extensive experience of a global customer base, currently spanning over 1.2 million production users across organizations of varying size and complexity. Join presenter Andreas, Chief Technology Officer at Biomni in this webinar. Andreas is responsible for product management and engineering. He has more than 20 years’ experience with self-service and workflow software solutions primarily within a web based and Microsoft architecture. Andreas joined Biomni as a co-founder in 1999 from Dealogic where he started as a software developer in 1992 before advancing to Managing Director of the e-Commerce products division in 1998. Andreas holds a Master of Science degree in computing from Middlesex University.

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Biomni is the pioneer of user-centric Service Catalogue solutions which make IT self-service a simple realty for business customers. Enabling the business to consume their vital IT needs quickly and without complexity helps drive business productivity gains and achieve overall business objectives. Biomni also helps IT departments deliver and support an ever-increasing range of physical devices, software and cloud/virtual infrastructures. As the leading innovator of Service Catalogue software that is ‘independent’ of the Service Desk or any other technology, Biomni’s customers benefit from an unparalleled solution that actually addresses the business customer rather than trying to serve their needs via a technical agent-focused toolset.